Student desk Intern / Istituto Marangoni Firenze

We are looking for an enthusiastic and service-oriented Student Desk Intern to join our Student Desk and Student Life team at Istituto Marangoni Firenze.

This internship offers a valuable opportunity to gain hands-on experience in student support, front-office operations, and administrative processes within an international higher education environment.

Working closely with the Student Care Supervisor and the Student Desk Team, the intern will contribute to creating a welcoming and efficient experience for students, faculty, visitors, and external partners, while supporting the daily operations of the School.

Reporting to the Student Care Supervisor, the intern will support a variety of front-office and student service activities, including:

• Welcome students, visitors, and external guests, ensuring a professional and positive first impression.
• Support the management of entry and access procedures for visitors, suppliers, and external staff in coordination with the Facilities team.
• Maintain the reception and student desk areas in an organized and professional manner.

• Manage and route incoming phone calls, emails, mail, and institutional communications.
• Act as a first point of contact for students, providing accurate information and assistance through multiple communication channels (in person, phone, and email).
• Support the proper handling and escalation of student requests to the relevant departments.
• Contribute to ensuring a high-quality student experience through timely and effective support.

• Assist with data entry and updates across the School's information systems and digital platforms.
• Support the preparation and distribution of certificates, documents, communications, and student information materials.
• Help maintain accurate records and ensure smooth administrative processes.

• Assist departments and faculty members in organizing appointments, meetings, and events involving internal and external guests.
• Support the booking of facilities and related services, including transportation and catering when required.
• Provide operational assistance during academic activities, lessons, and student events.

• Bachelor Degree in Politics – Economics – Humanistics - Languages
• Excellent command of English (written and spoken).
• Proficiency in Microsoft Office Suite.
• Strong interpersonal and communication skills.
• Customer-service mindset and attention to detail.
• Empathy and ability to work effectively in a multicultural and international environment.
• Proactive attitude, flexibility, and willingness to learn.
• Team-player approach with strong organizational skills.

Monthly allowance: € 900,00