Customer Service Supervisor

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

None

Job Family:

Contact Center

Bring your Call Center leadership expertise along with a drive for innovation to GDIT. The Customer Service Supervisor must have:

Education: BA/BS degree

Experience: 5+ years of experience leading large customer support and/or operations functions

Technical Skills: JIRA/Confluence, Calabrio, Webex, OKTARole Requirements:5+ years of proven operational work experience as a team leader, supervisor or manager

Ability to compile, analyze and interpret metrics and data that support Service Levels, transaction volume workload data and reporting

Strong communication (oral & written), interpersonal and organization skills.

Strong work ethic and flexibility; ability to learn quickly.

Preferred Qualifications:

Experience in business analysis and business process

Experience with workforce management systems and call center technologies.

Knowledge of compliance frameworks (HIPAA, SOC 2, etc.).

Experience managing remote or hybrid teams.

Familiarity with Medicaid and healthcare operations.

GDIT IS YOUR PLACE At GDIT,

the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities

● Support: An internal mobility team focused on helping you achieve your career goals

● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

● Flexibility: Full-flex work week to own your priorities at work and at home

● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $56,950 - $77,050. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Call Support, Communication, Customer Service, Teamwork, Written Communication

None

5 + years of related experience

No

Job Description:

CUSTOMER SERVICE SUPERVISOR (TS)

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Customer Service Supervisor for a career where your growth is just as important as the mission you support.

None

Hybrid

Work Location:

USA NY Albany

Additional Work Locations:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

 

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

 

 

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans