ServiceNow Business Analyst

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

MBI (T2)

Job Family:

Process and Operational Efficiency

Less than 10%

Agile Methodology, Backlog Refinement, Functional Requirements, Process Flow

None

6 + years of related experience

No

Job Description:

GDIT is seeking a Business Analyst to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program.

In this role, you will assist NIAID in assessing business processes, identifying operational and functional requirements, developing conceptual business models, and translating stakeholder needs into actionable specifications for ServiceNow solutions. You will evaluate existing IT capabilities, identify gaps, generate strategies for improvement, and help shape direction and priorities for platform enhancements.

This position requires strong analytical skills, experience with enterprise IT processes, and the ability to work in cross-functional environments to address complex operational needs. Hands-on experience supporting or analyzing ServiceNow workflows and modules is required.

Remote

Work Location:

USA MD Rockville

Additional Work Locations:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

 

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

 

 

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans