ServiceNow Developer Principal

Any LocationRemotelead

Other

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Quick Summary

Key Responsibilities

Education: Technical Training,

Requirements Summary

Skills:ServiceNow Platform, Software Development Life Cycle (SDLC),

Technical Tools

Other

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

BI Full 6C (T4)

Job Family:

Software Engineering

Requirements

~1 min read

ServiceNow Platform, Software Development Life Cycle (SDLC), Software Projects

None

5 + years of related experience

Job Description:

Own the opportunity as a ServiceNow Developer Principal and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and helping them face any obstacle.

At GDIT, people are our differentiator. As a ServiceNow Developer Principal, you will help ensure today is safe and tomorrow is smarter. Our work depends on a ServiceNow Developer Principal joining our team to support integration and development improvements to our ServiceNow platform, including broadening its impact through module expansion, platform integration, and automation. The ServiceNow Developer Principal will be an important part of the configuration, development, support, and maintenance of our ServiceNow implementation; they will also work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.

This role offers an exciting opportunity to engage in challenging, high-impact work while also growing and developing your career in an environment that focuses on people first and foremost.

Design, configure, and advance core ITSM workflows, state models, assignment rules, and user interfaces to drive operational maturity and reduce resolution times
Implement advanced automation and orchestration utilizing Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes
Maintain and customize Service Catalog items, record producers, and the Service Portal to maximize self-service adoption
Maintain configuration item (CI) class structures, relationship mappings, and data reconciliation rules aligned with the Common Service Data Model (CSDM)
Troubleshoot and resolve CI data accuracy, identification and reconciliation engine (IRE) rules, and transform map issues from automated data imports
Design and build upgrade-safe custom applications using ServiceNow Studio and Application Engine, enforcing proper application scoping and access controls
Design, build, and troubleshoot inbound/outbound REST and SOAP web service APIs, IntegrationHub spokes, and MID Server configurations to connect third-party platforms
Collaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum environment to groom user stories and translate business needs into technical designs
Partners with technical stakeholders, architects, and product owners to shape solution design and platform governance
Reliably estimates relative work effort for various requests for self/team to enable prioritization
Support platform upgrade cycles, instance cloning, and Automated Test Framework (ATF) execution
Proactively stays on top of new capabilities in the platform
Handles other duties as assigned

Deep functional and technical command of Incident, Change, and Problem modules
Demonstrated experience with CMDB architecture and scoped app development
Proficiency with JavaScript, Glide APIs, HTML/CSS, JSON, XML, and REST/SOAP
Experience with IntegrationHub and MID Server administration
Solid understanding of ITIL processes
Strong understanding of SDLC best practices and experience gathering requirements within an Agile/Scrum framework
Strong complex problem‑solving skills, both individually and in team settings
Clear, authoritative communication and the ability to influence stakeholders at all levels
Proven ability to contribute to proposals, technical documentation, and solution design
Proficiency in leading Scrum demos, agile ceremonies, and collaborative work groups
Demonstrated capability to guide and support team progress toward shared objectives
Effective talent development skills, including mentoring and fostering staff growth
Ability to drive methodology improvements and resolve process gaps
Skill in managing customer delivery expectations and ensuring high‑quality outcomes
Creative thinking applied to developing innovative solutions

ServiceNow Certified System Administrator

What We Offer

~1 min read

The likely salary range for this position is $112,840 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

Less than 10%

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

About this job

Pay per year: $112,840–$143,750 a year; 90% above the $67,500 median for Other jobs on Jobera (118,189 salaries).
Posted: Today
Employer: has 1,798 open jobs on Jobera.