Associate, Scheme Care, Group B40 (GETB)

This role is responsible for providing mySalam members with excellent customer service while supporting internal processes. Exceptional service reflects GETB’s reputation to the public and government as the administrator of a government scheme.

• Support the supervisor in implementing strategies to achieve operational and performance goals.
• Ensure enquiries, complaints, and customer data processing meet agreed TAT (Turnaround Time) and guidelines, while completing reports accurately and on time.
• Handle members’ data in compliance with PDPA guidelines.
• Comply with rules and regulations of BNM, MTA, Company Guidelines, the Takaful Act, and other applicable regulatory standards.
• Assist the supervisor in implementing customer experience strategies aligned with Takaful principles and governance.
• Participate in mySalam events as required.
• Conduct end-to-end system testing for the section and department.
• Support other sections in achieving departmental goals.
• Perform ad hoc tasks assigned by the supervisor.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

• Degree or higher qualification in any discipline. Professional qualifications are an advantage.
• Fresh graduates are encouraged to apply. Experience is an added advantage.
• Strong analytical and information-seeking skills.
• Customer service orientation.
• Cross-functional knowledge.
• Strong written communication skills.
• Effective case handling.
• Multi-tasking ability.
• Strong problem-solving skills.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.