Data Centre Service Delivery, IT Infrastructure

My-14-Kuala Lumpurmid

Other

0 views0 saves0 applied

Apply Now

Quick Summary

Technical Tools

Other

Manage day to day data centre service delivery with oversight on e2P deliveries
Manage the service providers SLA in terms of Service Requests
Ensure the Service Provider related issues are ironed out and handled promptly
Service Delivery Meeting (“SDM”) is performed once a month to provide oversight on
Monitoring of service level performance in accordance with contractual requirements.
Plan the periodic patches with the various platform teams
Responsible for reporting and running of various meeting with the Service Delivery
Monitor the health of systems or platform solutions
Analysis of data centre infrastructure components and capacity planning for future projects/growth.
Billing Management for the outsourced services
Plan for application of patches, firmware, upgrades and bug fixes necessary to maintain the safe and reliable operations of the systems and platform solutions
Facilitating meetings with various technical teams as well as third party vendors with the date centre service provider
Work with the infrastructure teams to ensure 100% system uptime and availability
Manage and execute system/application installation, patching, rollouts, releases and upgrades
Adhere to GEL operation processes and procedures, aligned to the GEL group’s processes and standards, (ITMP, ITSS, TSS and etc)
Manage and maintain the service provider’s ability to meet SLA at all times
Strong Leadership and influencing skills in engaging the service provider and stakeholders
Regularly review the service provider’s compliance to policies
Analyse and execute improvement plans
Prompt identification and resolution of service delivery issues including implementation of preventive measures
Lead the Annual Review exercise for the outsourced service provider
Lead in audit sessions pertaining to the service provider with both Great Eastern’s and OCBC’s auditors as needed.
Work with vendors, partners and service providers to maintain SLA, resolve issues and assess root cause for remediation
Participate in planning exercises for Data Centre related matters

Requirements

~1 min read

A Bachelor’s degree in Computer Science / IT or Diploma with Professional Certifications.
At least 5 years relevant experience successfully managing data centre service delivery or platform solutions or IT systems implementation and integration.
Experience working with multiple infrastructure teams, project teams (business, IT application and infrastructure teams).
Excellent knowledge of various devices, brands and toolsets related to data centre management and patching.
Strong technical understanding of:
- Data centre facilities and components
- Service Delivery methodologies
- Monitoring and alerting solutions
- Data Centre Solutions
- Patching for Platforms, Databases and Middleware
Ability to understand business processes and financial functions a plus
Strong oral and technical documentation skills
Experience with leading performance, stress and capacity testing is a plus.
Analytical and intuitive to recognize non-performing solutions for remediation
Excellent communicator with strong influencing skill set and able to manage conflicts
Team player who can lead in brainstorm session with peers to problem solve and make decisions
Able to function independently with minimum supervision
Self-driven with a positive attitude to champion for culture change management initiatives within IT and with interfacing Business stakeholders
Strong initiative and leadership
Ability to motivate and enthuse mixed teams to ensure Service delivery and maximise the customer’s experience.
Ability to work with virtual teams from Indonesia, Malaysia and Singapore.