Intern (GELM Operations-Medical Claims)

To handle enquiries via ICMs and Whatapp. Touch points enquiries are to respond appropriately as per company standards and guidelines. 

• Reply ICM/whatapp related to claim, medical products and benefits, guarantee letter investigation and admission enquiries. 

• To attend to any other task or cross training assigned from time to time. 

• Ensure agreed customer service standards are consistently met. 

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks. 

• To attend to any others task as assigned by Supervisor.

• Diploma / Degree in any discipline. 

• Related tertiary qualification preferably in Communication, Management, Business Administration or Insurance. 

• PC literate, proficient in MS Word, MS Excel and power point 

• Has good communication skills and able to work in a team

• Good communication skills (written & verbal), Customer Service concepts & best practices, Conflict Resolution, basic understanding & interpretation of data