Lead - IT Configuration and Asset Management

The Lead, IT Configuration & Asset Management is responsible for leading and governing the organization's Configuration Management, CMDB, ServiceNow Discovery, Service Mapping, and IT Asset Management (Hardware and Software Asset Management) capabilities. This role ensures the accuracy, integrity, compliance, and lifecycle management of Configuration Items (CIs), IT assets, and service relationships, providing a trusted foundation for IT Service Management, Operational Resilience, Risk Management, and Technology Governance.

The incumbent will establish and drive enterprise-wide governance frameworks, policies, standards, and best practices aligned with ITIL, ITOM, ITAM, regulatory requirements, and industry standards. Working closely with Infrastructure, Applications, Security, Architecture, Vendor Management, Risk, and Business stakeholders, the role will ensure that configuration and asset data remain reliable, auditable, and actionable to support effective decision-making, change risk assessment, service continuity, cyber resilience, and operational excellence.

As a senior leader in, this role will champion continuous improvement, automation, data quality, and operational maturity across CMDB, Discovery, Service Mapping, Software Asset Management (SAM), Hardware Asset Management (HAM), and technology lifecycle management, while fostering a strong governance, compliance, and risk-aware culture throughout the organization.]

IT Configuration Management

·        Own and govern the enterprise Configuration Management Database (CMDB) as the authoritative source of technology configuration data.

·        Define standards for Configuration Item (CI) lifecycle management, onboarding, maintenance, certification, and retirement.

·        Ensure accurate mapping of business services, applications, infrastructure, cloud resources, and technology dependencies.

·        Establish CI ownership, accountability, and data stewardship across technology domains.

·        Drive CMDB health, completeness, correctness, compliance, and relationship accuracy.

IT Operations Management (ITOM)

·        Lead ServiceNow Discovery and Service Mapping capabilities to improve infrastructure visibility and dependency mapping.

·        Ensure automated discovery coverage across on-premise, cloud, network, database, and application environments.

·        Govern service topology models and service dependency relationships.

·        Drive automation of configuration data collection and reconciliation processes.

·        Monitor and improve discovery accuracy, coverage, and operational effectiveness.

IT Asset Management (ITAM) – Hardware Asset Management

·        Oversee the full lifecycle management of IT assets from procurement through deployment, maintenance, refresh, and disposal.

·        Ensure accurate asset inventories, ownership records, warranty management, and asset utilization.

·        Manage asset standards, lifecycle policies, and technology refresh programs.

IT Asset Management (ITAM) – Software Asset Management

·        Govern software license compliance, entitlement management, and software asset optimization.

·        Lead software audit readiness and vendor compliance activities.

·        Identify opportunities for software rationalization, license optimization, and cost savings.

·        Ensure compliance with contractual, legal, and regulatory software obligations.

Service Criticality & Data Quality

·        Establish enterprise-wide controls and governance for CMDB and IT asset data quality.

·        Drive periodic certification, reconciliation, attestation, and data validation activities.

·        Monitor and report key data quality metrics, including completeness, correctness, compliance, and timeliness.

·        Lead remediation initiatives for stale, orphaned, duplicate, or non-compliant records.

·        Ensure audit readiness and compliance with internal policies and regulatory requirements.

·        Own and govern the System Criticality Questionnaire (SCQ) process and associated control framework.

·        Ensure alignment between SCQ ratings, business services, applications, configuration items, and technology assets.

·        Support operational resilience, risk management, regulatory compliance, and business continuity initiatives.

·        Maintain accurate service classifications, criticality assessments, and dependency mappings.

Audit, Risk & Regulatory Compliance

·        Lead or drive internal and external audits related to CMDB, ITAM, software licensing, technology governance, and operational resilience.

·        Ensure compliance with regulatory, contractual, cybersecurity, and enterprise governance requirements.

·        Support risk assessments, control testing, audit remediation, and compliance reporting activities.

·        Provide evidence and reporting for regulatory reviews and technology audits.

Performance Management & Reporting

·        Develop executive dashboards and KPIs for CMDB, Discovery, Service Mapping, HAM, and SAM performance.

·        Measure and report service maturity, compliance, data quality, discovery coverage, audit readiness, and asset optimization outcomes.

·        Present insights and recommendations to senior management and governance committees.

·        Drive continuous improvement through performance analytics and governance reviews.

Leadership & Culture

·        Champion operational excellence, accountability, and resilience-first thinking across IT

·        Service Operations.

·        Lead, coach, and develop teams to operate effectively under pressure and during

·        high-impact events.

·        Promote a culture of continuous improvement, learning, and collaboration across internal teams and vendors.

• Bachelor's or Professional Degree in TI, Compute Science, Engineering or a related discipline, with relevant certifications such as ITIL, ServiceNow ITOM/ITAM, ISO 27001, CSAM, CISAM, or CHAMP being highly advantageous.

• 10+ years of experience in ITSM, ITOM, CMDB, Configuration Management, IT Asset Management (ITAM) - HAM, SAM.

• Have strong experience in MicroFocus Asset Management, Flexera – Snow and/or ServiceNow ITOM and ITAM, including CMDB, Discovery, Service Mapping, HAM Pro, and SAM Pro.

•  Demonstrate deep knowledge of ITIL, Configuration Management and Asset Management best practices.

• Have proven experience leading enterprise-wide governance, data quality, compliance, audit, and continuous improvement initiatives.

• Effectively engage and influence stakeholders across Infrastructure, Cloud, Security, Applications, Architecture, Procurement, Risk, and Vendor Management teams.

• Possess strong analytical, problem-solving, and decision-making capabilities with a focus on operational excellence and business outcomes.

• Have experience supporting regulatory, audit, operational resilience, and technology risk management requirements.

• Passionate about leveraging AI, automation, discovery, and data-driven insights to enhance service visibility, asset optimization, and operational efficiency.

• Demonstrate strong leadership, communication, and people management skills in complex enterprise environments.]

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.