Manager, Complaint Handling, BCM & Admin

Job Description:

• Manage Complaints Handling unit, departmental & business reporting including related policy & guideline review & implementation
• Play the role as GELM entity BCM coordinator and/or Complaint Handling Officer for GELM
• Play the role of Departmental Risk Officer, Departmental Legal Officer, Departmental Data Officer and /or Compliance Officer
• Manage TeleForm design & user access matrix
• Plan and organise staff development including succession planning
• Resource management (plan, monitor & manage)
• Regulatory, syariah & statutory assessment & compliance
• Participate or lead projects under department, divisional, Company and/or Regional level for project planning, management & monitoring
• Participate in departmental budget and planning
• Lead or participate tendering project
• Process improvements & project implementation

The Requirement:

• Minimum 6 years working experience in a life insurance company or service industry
• Minimum 6 years in supervisory level
• Experience in BCM, customer service, system & project management
• Preferable tertiary qualification in Business, Insurance or Statistics
• Have diploma in Insurance, LOMA, ACII, AMII or AAII
• Strong interpersonal skills
• Analytical skills, problem solving skills
• Team leadership
• Negotiation skills, supervisory skills
• Ability to produce high quality work under pressure