Customer Excellence Specialist

United States·Elizabethmid

OtherCustomer Excellence Manager

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Quick Summary

Requirements Summary

3–5 years of experience in Customer/Sales Support Bachelor’s degree Proficient in Excel Experience in Infor M3 a plus Experience in Salesforce a plus Salary Range: $70,000 - $8

Technical Tools

OtherCustomer Excellence Manager

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been involved in importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety and information technology, and supplies the needs of retailers, distributors, foodservice chains, hotels, cruise lines, and food manufacturers alike.

The Customer Excellence Specialist is a detail-oriented and proactive sales support specialist. This role is responsible for managing customer contracts, supporting sales operations, and ensuring exceptional customer experience. The ideal candidate is organized, analytical, and eager to collaborate across multiple departments. Senior Customer Excellence Specialist position is also available for candidates with experience and leadership capabilities. This position reports to Customer Excellence Lead.

Responsibilities

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→Establish and maintain customer contracts
→Serve as the primary contact for customer communication and documentation
→Manage weekly position reports and provide updates to the Sales team
→Compare forecasts to actual usage and support planning using monthly averages
→Recommend purchases based on market conditions and customer requirements
→Handle costing requests and distribute results to the appropriate teams
→Maintain internal and external databases including customer portals
→Coordinate with Supply Chain Team & Logistics to ensure on-time delivery
→Address customer and Sales inquiries; support issue resolution across departments

Requirements

~1 min read

3–5 years of experience in Customer/Sales Support
Bachelor’s degree
Proficient in Excel
Experience in Infor M3 a plus
Experience in Salesforce a plus

What We Offer

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We care about your total well-being and will support you with the following, subject to your location and role.

✓Health & Wellness: Comprehensive medical, dental, and vision coverage; company-paid life, accident, short and long-term disability insurance, and flexible spending accounts.

✓Financial Rewards: Competitive pay, annual bonus opportunity, 401(k) with company match and immediate vesting upon enrollment, and a robust employee referral program.

✓Professional Growth: Access to virtual learning and classroom-based development programs, and education assistance to help you advance your career.

✓Work-Life Balance: Generous paid time off, parental leave, and flexible work arrangements to help you thrive both personally and professionally.

✓Culture & Connection: Employee recognition and engagement events, wellness initiatives, philanthropic opportunities, and DE&I programs.