Contract Renewal Coordinator Sr.

With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

• →Monitor service contract and service end dates, initiating the renewal process well in advance of expiration.
• →Serve as the primary point of contact for assigned clients — answering questions, issuing timely reminders, and addressing concerns throughout the renewal cycle.
• →Work cross-functionally to build renewal proposals, gathering the pricing, scope, and service data required to present a complete package to the client.
• →Negotiate renewal pricing, contract terms, and multi-year commitments; re-estimate contracts to reflect current labor rates.
• →Review service history data to identify at-risk accounts early and intervene to resolve dissatisfaction before it leads to cancellation.
• →Identify opportunities to cross-sell additional services or upgrade clients to higher-tier offerings.
• →Track renewal performance metrics, forecast future revenue retention, and maintain accurate records.
• →Coach, train, and guide team members to achieve retention targets.
• →Partner with Shared Services to process renewal paperwork and with Contract Entry to ensure accurate system entry.
• →Report renewal progress and the status of current and past-due renewals in team meetings.
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• Churn trend analysis and process or pricing recommendations
• Development of training materials, playbooks, and SOPs
• Standardization of proposal templates and pricing guidance
• Presenting performance data to management
• Familiarity with contract profitability and revenue recognition concepts

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”