Manager Codes & Standards

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• Plan and execute advisory and training sessions to consistently meet defined targets, segment overlays, and engagement KPIs within NPS targets.
• Coordinate with Sales leadership to prioritize sessions that remove deal friction in key markets and segments. Apply scheduling and checkpoint discipline to minimize cancellations, no-shows, and travel waste.
• Maintain a monthly scorecard with fill versus plan, no-show rates, engagement metrics, NPS, and process adherence.

• Ensure the Codes & Standards function is the source of truth for installation guidance, from inputs through approved manuals and training assets.
• Oversee documentation quality-assurance workflows, ensuring issues are routed to the proper owners and resolutions are captured and published as updates or addenda.
• Standardize use of tailorable sections and local-code addenda to manage regional differences without base-course content forks.

• Own the inquiry intake process, required fields, triage assignment, and 24-business-hour initial response SLA.
• Ensure 100% of inquiries are logged, tagged at closure (Resolved or Not Accepted), and converted into reusable knowledge where applicable.
• Partner with Regulatory, Product, Technical Publications, and SFDC/Admin for dashboards, intake fields, and response templates.

• Hire, coach, and develop team members; set expectations and manage performance.
• Build coverage plans for priority topics (for example, NFPA 110 and gas installation training) and ensure subject-matter-expert backups.

• This role develops and influences installation codes and standards (for example, NEC Public Inputs and Public Comments, NFPA and CSA participation, and local-code interpretation) and owns code-correct installation guidance and AHJ enablement.
  • Role does not own product certification or listing to UL product safety standards (for example, UL 2200, UL 6200, and UL 1741), which resides with Product Compliance and Certification, nor does it own standards-development strategy for product listing. Does not perform installations or warranty service work; escalates product-listing matters to appropriate governance partners.

• High School Diploma or GED.

• Associate degree or higher in a technical discipline preferred.

• Master Electrician certification (or equivalent); valid Driver’s License and relevant travel documents for Canadian travel are required.

• Electrical Instructor certification; State Inspector certification.

• 8+ years of relevant electrical, installation, or code experience;
• 2+ years of people leadership or supervisory experience.

• Experience managing advisory or training programs and/or customer and field escalation processes at scale; experience participating in code development.

• Demonstrated ability to manage operating rhythms and metrics for code-influence, advisory, and service processes.
• Working knowledge of the code-development process (Public Inputs/Comments).
• Strong communication skills with the ability to influence internal partners and external stakeholders.
• Ability to standardize processes and improve knowledge reuse.
• Comfort with dashboards and scorecards and a continuous-improvement orientation.

• Experience partnering with CRM/case tools (for example, SFDC) and knowledge management practices.

No Agencies or 3rd parties

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.  The employee is regularly required to stand and walk.  On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders.  The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

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“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”