Field Warranty Manager -Phoenix, AZ

As a Field Warranty Manager, you’ll be responsible for providing warranty process support to our dealers. You’ll work with dealer partners to monitor warranty data and perform direct contact to review Job Cards, observe dealer processes, and make recommendations on improvements.  If you’re energized by using a combination of technical and people skills to make a measurable impact, this role has a lot to offer.

• →Serve as a trusted advisor to dealership leadership while coaching and counseling field team members and dealerships on warranty activities, requirements, resources, and improvement opportunities.

• →Serve as a subject matter expert on GM Service Policies and Procedures and the Global Warranty Management System (GWM), and provide timely responses to questions submitted through the regional warranty mailbox and other media.

• → Lead warranty issue escalation and resolution for matters up to $50,000, coordinating stakeholders as needed.

• →Deliver training on warranty processes and functional execution at dealerships and support regional warranty training sessions.

• →Support District Managers of Parts and Service (DMPS) and dealer groups by presenting warranty topics at Service Club meetings.

• →Coach dealerships on feedback from the Warranty Parts Center and partner with Brand Quality Managers to support issue identification, resolution, and follow-through.

• →Collaborate with the Warranty Support Center (WSC) and Dealer Business Center (DBC) to promote effective and consistent warranty administration.

• →Counsel dealerships on achieving 100% completion of Field Actions before vehicle delivery, support compliance with Service Training Standards, and assist with Field Action and recall-related questions.

• →Act as a change agent by analyzing field findings, developing action plans, and presenting practical options and recommendations to senior leadership.

• Bachelor’s degree in Automotive/Technical, Business, related fields or equivalent professional experience. 

• 5+ years of experience in Service, Warranty, or Operations. 

• Knowledge and understanding of dealership service systems and processes.

• Experience using Global Warranty Management and related service platforms.

• Strong problem solving skills with an innovative mentality.

• Proficiency in data analysis, reporting, and visualization tools. 

• Ability to travel up to 75%.

• Must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed.

• MBA or advanced degree preferred.

• Excellent written and verbal communication skills, with the ability to influence, inform, and build credibility across all levels.

• Proven ability to leverage data and analytics to identify insights, solve complex problems, and drive business performance.

• Strong strategic thinking and business planning skills, with the ability to align dealership objectives to broader organizational goals.

• Demonstrated ability to build and maintain effective relationships with internal and external stakeholders.

• Results-oriented mindset with a track record of driving performance, leading change, and delivering measurable outcomes.

• Ability to manage multiple priorities, adapt to ambiguity, and thrive in a fast-paced, evolving environment.

• Strong problem-solving skills with the ability to identify root causes, develop solutions, and implement process improvements.

• Self-motivated and proactive, with the initiative to take ownership and drive continuous improvement.

• Customer-focused approach with strong conflict resolution and relationship management skills.

• Bi-lingual English & Spanish

• Advanced computer data and analytics skills

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.