Journeys - Chat Support Representative - Temp-to-Hire (Onsite)

United States·Nashvillemid

OtherSupport Representative

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Quick Summary

Key Responsibilities

Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.

Requirements Summary

Ensure the safety and privacy of customer data by following all company policies and procedures. Additional Support: Perform other duties as needed to support overall business operations.

Technical Tools

OtherSupport Representative

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Note: Work From Home opportunity available only to Tennessee residents.

Responsibilities

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Requirements

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What We Offer

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Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance

Weekly Pay: Receive weekly payment every Friday

Paid Training: Start with two weeks of fully paid training to set you up for success

Supportive Team Environment: Join a collaborative and inclusive team that values your contributions

Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs