Associate Software Developer

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

• →Develop full-stack Workforce Management capabilities that improve how enterprise customers plan, manage, and support their workforces
• →Build reliable and scalable backend services and APIs using Kotlin, Spring Boot, AWS Lambda, and related cloud technologies
• →Create intuitive, accessible, and responsive user experiences using TypeScript, Vue.js, HTML, and CSS/LESS
• →Collaborate with engineers, product managers, designers, and cross-functional partners to translate customer and product needs into high-quality software
• →Deliver clean, maintainable, and well-tested code that strengthens product quality and supports the long-term evolution of the WEM platform
• →Resolve software defects across the full technology stack using monitoring, debugging, and root-cause analysis to improve service reliability and customer experience
• →Contribute to code reviews, technical discussions, automated testing, and continuous improvement while expanding your engineering judgment through collaboration with experienced team members
• →Strengthen the performance, security, reliability, and scalability of WEM capabilities used in enterprise customer environments

• 0 to 2 years of professional software development experience, including internships, co-op placements, or equivalent practical experience
• Foundational experience with object-oriented programming and modern software development principles
• Experience with, or demonstrated ability to learn, backend development using Kotlin, Java, Spring Boot, or similar technologies
• Experience with frontend development using JavaScript or TypeScript and a modern framework such as Vue.js, React, or Angular
• Working knowledge of HTML and CSS, including responsive and accessible user interface development
• Familiarity with cloud technologies and services, preferably AWS, including serverless technologies such as AWS Lambda
• Understanding of software engineering practices including version control, automated testing, code reviews, debugging, and continuous integration
• Familiarity with AI-assisted development tools and an interest in using AI responsibly to support software development, learning, problem-solving, and productivity
• Strong problem-solving and communication skills, with the ability to collaborate effectively within a cross-functional software development team

• Experience gained through a software development internship, co-op placement, academic project, open-source contribution, or professional role
• Familiarity with Kotlin, Spring Boot, Vue.js, TypeScript, or comparable full-stack technologies
• Exposure to AWS or another major cloud platform, with an interest in cloud-native and serverless software development
• Experience using AI-assisted development tools to support coding, testing, debugging, learning, or other software engineering activities

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.