Senior Manager, Enterprise Change Management

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Let's be honest—traditional change management isn't enough anymore. Static frameworks, one-size-fits-all playbooks, and linear change models weren't built for a world where AI is transforming how we work, organizations are constantly evolving, and employees expect personalized, intuitive experiences.

At Genesys, we believe it's time for something better.

We're building the next evolution of change—transforming change from a project-based discipline into an intelligent, connected enterprise capability that enables people, leaders, and the business to navigate continuous transformation with confidence. Instead of treating change as a series of isolated projects, we're creating a system that powers how change is designed, experienced, and sustained across the enterprise.

That means creating personalized experiences, equipping leaders to lead with confidence, leveraging AI and data to anticipate needs, and embedding change into the way we work—not just the work we do.

This is the Genesys Way of Change—our modern approach to designing, leading, and delivering transformation in an AI-First world. We aren't interested in applying yesterday's frameworks; we're creating what's next. A change capability that is measurable, human-centered, intelligent, and continuously evolving, enabling our people and our business to adapt faster, innovate boldly, and thrive together.

As a Senior Manager, Enterprise Change Management, you'll play a pivotal role in bringing this vision to life. You'll design and deliver transformational change experiences, partner with leaders across the business, and help shape the Genesys Way of Change that sets a new standard for how organizations lead change in an AI-First world.

• Design and deliver integrated, human-centered change experiences, strategies, and tactics that help employees, leaders, managers, and teams prepare for and thrive through enterprise transformation.
• Partner with business leaders and cross-functional teams to build organizational capability, accelerate adoption, and deliver measurable business outcomes.

• Contribute to the design and evolution of the Genesys Way of Change, helping transform change into a strategic enterprise capability.
• Develop scalable methodologies, AI-enabled workflows, governance, and tools that automate routine work, elevate the employee experience, and enable change practitioners to focus on high-value activities.
• Continuously evolve change practices by leveraging AI, data, and emerging technologies to simplify, standardize, and scale how change is designed and delivered.

• Lead multiple enterprise change initiatives, managing priorities, plans, risks, dependencies, and delivery to ensure successful outcomes.
• Roll up your sleeves to deliver meaningful change every day while helping build the future of enterprise change—because creating what's next starts with practicing it today.
• Measure adoption, employee experience, and business outcomes, using insights to continuously improve change effectiveness and organizational capability.

• Coach leaders and managers to confidently lead change while building enterprise-wide change capability.
• Build trusted partnerships, influence strategic decisions, and mentor fellow practitioners to strengthen how Genesys leads change across the organization.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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