Senior Software Engineer

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Drive the quality strategy behind a data platform that powers millions of customer experience decisions every day. In this role, you will own how quality is engineered across batch analytics systems that process high-volume, distributed data at scale. You will influence how teams design, validate, and ship features that directly impact customer insights and business outcomes. At Genesys, we are transforming customer experience through AI-driven innovation and cloud-scale platforms, and you will play a key role in ensuring reliability, performance, and trust in those systems. This position offers visibility across multiple global teams, exposure to modern cloud and data technologies, and the opportunity to shape quality practices that scale with the platform.

• →Own the end-to-end quality strategy for batch analytics features, ensuring scalable, reliable validation across data pipelines and APIs
• →Drive alignment across Product, Engineering, and UX to embed quality into design decisions and delivery workflows
• →Design and implement automated test frameworks that improve system reliability, reduce defects, and increase deployment confidence
• →Evaluate architecture and technical designs to identify risks and influence testability, scalability, and performance outcomes
• →Develop and execute comprehensive test strategies that cover functional, performance, security, and accessibility dimensions
• →Lead exploratory testing initiatives and user-focused validation to improve real-world customer experience and usability
• →Optimize CI/CD pipelines by maintaining and enhancing automated test suites within Jenkins and TestNG frameworks
• →Mentor junior engineers and elevate team-wide quality practices through code reviews, knowledge sharing, and technical guidance

• 5+ years of experience in software testing within cloud-based or distributed systems environments
• Strong proficiency in Java or Python, with experience contributing to test automation frameworks
• Hands-on experience with CI/CD tools such as Jenkins or equivalent platforms
• Proven experience testing REST APIs, including both functional and automated approaches
• Solid understanding of microservices architecture and end-to-end system validation in multi-tenant applications
• Experience working with large-scale data systems or high-volume event-driven platforms
• Strong analytical skills with the ability to identify risks and design effective validation strategies
• Demonstrated ability to collaborate across cross-functional teams and influence engineering practices

• Experience with AWS services such as EC2, S3, and Lambda
• Familiarity with big data technologies such as Hadoop, Spark, or Presto
• Experience testing data pipelines and batch processing systems
• Knowledge of orchestration tools such as Airflow
• Background in performance, scalability, or security testing
• Experience contributing to shared testing frameworks used across multiple teams

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.