Senior User Experience Designer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As a Senior UX Designer, you own the end-to-end design process from discovery through to release. You turn research insights into elegant, high-quality user experiences, handle challenging projects with moderate supervision, and actively mentor mid-level and associate designers.

You are technically fluent. Rather than relying solely on static mock-ups, you collaborate with next-generation AI coding tools to rapidly prototype, iterate, and validate live experiences. You have a strong technical vocabulary: whether reviewing AI-generated code or using browser Developer Tools (Console/Network tabs) to inspect JSON and API responses, you can diagnose interface issues and speak the same language as your engineering partners.

Beyond code, you use AI as a strategic partner to elevate stakeholder management and PM collaboration. You use AI tools to rapidly interpret research findings, draft clear product requirements, model user flows, and generate interactive prototypes on the fly. This allows you to visually align cross-functional partners, demonstrate technical feasibility early, and support swift, evidence-based design decisions across the product lifecycle.


Design skills:

• →End-to-End Product Design: Own the design process from discovery and problem definition through concepts, prototyping, testing, hand-off and release.
• →Discovery & Research: Facilitate workshops and co-creation sessions with stakeholders to help align the team on the problem and solution. Partner with our UX research team, contribute to research planning, and apply their findings to shape product direction.
• →AI-Enabled Design Practice: Explore and apply AI tools to improve the speed and quality of your design process, and share what works with the wider team.
• →AI-assisted prototyping: Leverage next-generation AI tools (such as Claude Code or Cursor) to rapidly prototype, iterate, and bring design concepts to life.
• →Directing AI Tools & Reviewing Output: Write clear, intentional prompts to guide AI generation, critically review proposed code changes for UX integrity, and confidently accept or reject AI outputs.
• →Developer Hand-off & Release Support: Produce high-fidelity designs, interactive prototypes and clear specifications that cover states, responsiveness, accessibility and edge cases. Partner with engineers through build, review and QA, and support the release to protect design fidelity.
• →Design System Contribution: Use, extend and refine our design system so that components are scalable, accessible and ready for enterprise use.
• →Accessibility & Inclusive Design: Design to accessibility standards (e.g., WCAG) and apply inclusive design practices throughout the design process.

• Experience: Minimum 5 years of experience in user experience or product design, with demonstrated ownership of the full product design lifecycle, from discovery through developer hand-off and release support.
• Education: Bachelor’s or equivalent experience in Design, Human-Computer Interaction
(HCI), Interaction Design, or a related field.
• Design Tools: Deep knowledge of Figma and low-fi collaboration tools such as Miro/FigJam.
• AI in Practice: Hands-on experience using AI tools for prototyping or design work, with a critical eye for the quality of their output.
• Technical Fluency: Working knowledge of JavaScript, HTML and CSS, comfortable using browser Developer Tools, and able to review code and spot mistakes in output from AI tools such as Claude Cod.
• Design Systems & Accessibility: Experience working with, and contributing to, a design system, and familiarity with accessibility standards (e.g., WCAG).
• Research Insights & Data: Experience applying research insights (such as usability findings and customer feedback) and product data to inform design decisions, and working alongside a dedicated
UX research team. Hands-on research expertise is not required.
• Communication: Strong visual, verbal and written communication skills, with the ability to articulate a clear design rationale and tailor it to different audiences.
 

• Comfort in a terminal and local environment, navigating
directories via the CLI, running basic commands, and spinning up local
development servers (e.g., Vite, Next.js) to preview and test live prototypes.
• Experience using Git and Bitbucket: Understand branches, commits, and diffs, and create or review pull requests in Bitbucket. You can check that code changes match design intent and avoid overwriting others’ work. Experience contributing small UI changes (copy, spacing, styling)
directly through pull requests.
• Experience designing for enterprise-level applications, services or platforms (specifically support or call centres).

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.