26d ago

Sr. Services Engagement Director

5 Locationssenior

OtherEngagement Director

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Quick Summary

Key Responsibilities

Own the end-to-end services sales motion,

Requirements Summary

7+ years of experience in services sales, consulting,

Technical Tools

OtherEngagement Director

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Senior Services Engagement Director, Mid-Market
United States (Remote)

Responsibilities

~1 min read

→Own the end-to-end services sales motion, partnering with Account Executives to drive professional services revenue and deal closure
→Shape and position services solutions that align with customer business outcomes, implementation success, and long-term adoption
→Develop and deliver compelling services proposals, scopes of work, and pricing within rapid sales cycles
→Influence deal strategy by aligning services value with platform adoption, AI expansion, and customer transformation goals
→Build trusted relationships with customers and stakeholders to drive confidence in delivery approach and execution
→Drive expansion within existing accounts by identifying additional services opportunities tied to platform growth and innovation
→Collaborate with delivery, product, and leadership teams to ensure alignment between sold services and execution capabilities
→Maintain a strong understanding of competitive services offerings within CCaaS and UCaaS ecosystems

Requirements

~1 min read

7+ years of experience in services sales, consulting, or services engagement leadership within SaaS or software environments
Proven ability to meet or exceed services revenue targets in fast-paced, mid-market sales environments
Strong background in structuring and selling professional services engagements tied to software implementations
Experience developing statements of work, pricing models, and services proposals
Demonstrated ability to manage multiple concurrent opportunities with high responsiveness and accountability
Strong communication and stakeholder management skills across technical and business audiences
Familiarity with customer experience, contact center, or unified communications platforms
Technical aptitude with the ability to understand and position complex solutions

Experience within the Genesys ecosystem or competing CCaaS platforms such as NICE, Five9, or Amazon Connect
Background in industries such as financial services, healthcare, insurance, or retail
Experience supporting AI-driven customer experience solutions or digital transformation initiatives
Exposure to large-scale implementations, migrations, or post-merger integration programs
Experience working in a pod-based sales model alongside Account Executives

What We Offer

~2 min read

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$129,600.00 - $228,000.00

✓Medical, Dental, and Vision Insurance.

✓Telehealth coverage

✓Flexible work schedules and work from home opportunities

✓Development and career growth opportunities

✓Open Time Off in addition to 10 paid holidays

✓401(k) matching program

✓Adoption Assistance

✓Fertility treatments

✓AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

✓A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

✓Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.

✓Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

✓Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

✓Our Talent Acquisition team reviews your application with the hiring team.

✓A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

✓Next, you'll meet the hiring manager and other members of the interview team.

✓We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

✓After interviews are complete, our team will follow up with the final steps.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.