Import & Export Logistics Manager

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.

The Import & Export Logistics Manager is responsible for leading logistics team to oversee end-to-end international logistics operations, ensuring full compliance with customs regulations, efficient shipment execution, cost optimization, and strong coordination with internal and external stakeholders. This role manages import/export activities, customs compliance, freight operations, and logistics process improvements to support business continuity and operational excellence.

• Monitor and stay updated on changes in international trade regulations, customs laws, and import/export compliance requirements.
• Advise internal stakeholders on regulatory changes and operational impacts.
• Ensure full compliance with customs, trade, and transportation regulations across all import and export activities.
• Conduct periodic compliance reviews and audits, implementing corrective and preventive actions where necessary.
• Manage strategic goods permit applications and ensure compliance for dual-use or controlled products. 

• Oversee tariff classification and ensure accuracy of customs declarations and shipping documentation.
• Manage import/export permit submissions through relevant government systems such as TradeNet, CrimsonLogic.
• Coordinate with customs brokers, freight forwarders, and government authorities to ensure timely customs clearance.
• Ensure proper maintenance and retention of customs documentation and audit records.

• Lead end-to-end shipment coordination for inbound and outbound logistics activities.
• Ensure all shipments are properly packaged, labelled, and dispatched in accordance with company standards and regulatory requirements.
• Work closely with warehouse and other related functional teams to ensure safe handling, storage, and transportation of goods.
• Monitor shipment status from origin to final delivery, proactively resolving delays, discrepancies, or operational issues.

• Collaborate cross-functionally with commercial, production, procurement, finance, warehouse, Quality, EHS and other functional teams to ensure smooth execution of logistics activities.
• Manage relationships with freight forwarders, customs brokers, transport providers, and other logistics vendors.
• Evaluate vendor performance and service quality to support continuous improvement initiatives.

• Support logistics budgeting, forecasting, cost tracking, and reporting activities to ensure effective cost control and support business planning.
• Review and manage freight costs, packaging costs, and overall logistics-related expenses.
• Monitor logistics spending, perform cost tracking and analysis, and identify opportunities for cost optimization.
• Oversee vendor billing verification and freight cost uploads into internal systems.

• Maintain accurate records and documentation to support customs audits, GST submissions, and compliance requirements.
• Conduct internal process reviews to identify operational gaps and drive process improvements.
• Develop and implement best practices to improve logistics efficiency, compliance, and service performance.
• Prepare logistics and compliance reports for management review.

• Drive the development, standardization, and continuous improvement of logistics processes and operational workflows to enhance efficiency, compliance, and service quality.
• Establish, monitor, and optimize logistics KPIs to improve operational performance, cost efficiency, delivery reliability, and compliance standards.
• Analyze operational data and performance metrics to identify process gaps and implement corrective and preventive improvement initiatives.
• Lead or support system enhancement, digitalization, and automation projects to improve operational accuracy, productivity, and reporting capabilities.

• Lead and support logistics team development through performance management, capability building, succession planning, and fostering a collaborative and high-performing team culture.
• Provide guidance, coaching, and training to team members on logistics procedures, compliance requirements, and operational best practices.
• Lead and support logistics-related projects, system enhancements, and process transformation initiatives.
• Support the operations and continuous improvement of logistics centers in Japan, Korea, and Australia, including but not limited to best practice sharing, project support, process alignment, and compliance audits; travel may be required for onsite communication and operational support.

• Perform additional duties and projects supports as assigned by management.

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related discipline.
• 6 – 8+ years of practical experience in import/export logistics, customs compliance, or international freight operations, including 2–3 years in a managerial role leading a team of no fewer than 5 members.
• Cold chain experience in biotech, life sciences, or pharmaceutical sectors is an advantage.
• Strong knowledge of customs regulations, HS code classification, TradeNet / CrimsonLogic, GST, and international freight operations.  Possession of Singapore Customs SC401 certification or other related certification would be an advantage. 
• Fluent in both English and Mandarin (written and spoken); capable of handling technical documents and contracts in English (as this role works closely with internal customers in China)
• Experience managing freight forwarders, customs brokers, and third-party logistics providers.
• Strong analytical, problem-solving, and stakeholder management skills.
• Proficient in Shipping or Transportation Management System, ERP systems and Microsoft Office applications.
• Excellent communication and coordination skills in a fast-paced environment.
• Open-minded and forward-thinking in adopting advanced technologies such as AI, automation, and digital tools, with a willingness to explore and apply them in day-to-day operational workflows.