Customer Experience Host- Tadcaster Golf Club

We are looking for a friendly, flexible, and multi-skilled individual to join our team, combining Front of House hospitality with Golf Operations support. This is a varied, customer-facing role where you’ll help deliver outstanding service both in the clubhouse and out on the course.

This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is happy to turn their hand to everything from serving coffees to managing tee times, supporting competitions, and helping deliver successful functions and events.

Customer Service & Hospitality

* Deliver exceptional customer service in the clubhouse, bar, and dining areas

* Take and process food and beverage orders accurately

* Serve food and drinks to a high standard, including alcoholic and non-alcoholic beverages

* Handle card payments using POS systems

* Maintain cleanliness and presentation of bar, dining, and service areas

* Support setup, service, and breakdown of events, functions, and golf days, including evening events

* Monitor and restock front of house supplies

* Welcome golfers and manage check-in and prepayments

* Manage tee sheets to maximise flow, play, and customer satisfaction

* Act as starter and/or marshal to support pace of play and on-course etiquette

* Manage rental equipment including buggies, trolleys, and hire sets

* Support golf competitions, society days, and events

* Communicate clearly with players before, during, and after their round

* Support retail, promotions, and customer data capture

* Maintain high presentation standards across clubhouse and golf facilities

Compliance, Safety & Teamwork

* Follow food safety, licensing, and health & safety regulations

* Serve alcohol responsibly and in line with licensing laws

* Work closely with kitchen, bar, events, and golf teams

* Take a proactive, team-first approach to daily operations

What We’re Looking For

* Previous experience in hospitality, customer service, or a similar front-facing role

* Strong communication and interpersonal skills

* Ability to work efficiently in a busy, customer-focused environment

* Confidence handling payments and using POS systems

* Willingness to work flexible hours, including weekends, early starts, evenings, and late finishes for functions and events

* A positive, can-do attitude and willingness to learn

* Basic understanding of food hygiene and health & safety (training provided)

* Experience in a golf club, leisure, hotel, or hospitality environment

* Food Safety Level 1 or 2 (or willingness to obtain)

* Bar service experience or Personal Licence

* Interest in or basic knowledge of golf (helpful but not essential)