IT Support Specialist

Canada·TorontoFull-Time Employeemid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Build better healthcare together Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors,

Technical Tools

Customer Support SpecialistCustomer

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

We're looking for an IT Support Specialist to keep Maple's day-to-day technology running smoothly for our 200 (and growing) employees. This role is central to maintaining a dependable, high-touch support service across our hybrid workplace.

In this position, you'll resolve technical requests, configure and ship hardware, manage application access, maintain precise inventory records, and refine the processes that make IT support seamless. You'll partner closely with Business Technology, Information Security, and People & Culture to deliver smooth onboarding/offboarding experiences, coordinate technology for company events, and power the tools that keep our team connected.

As the IT Support Specialist, you will:

Provide responsive technical support to Maple employees and contractors across the IT Help Desk, Slack and email

Drive employee onboarding, offboarding, and role transfers by provisioning software access and setting up, imaging, and shipping hardware

Maintain an accurate hardware inventory, overseeing device check-ins/check-outs, shipping logistics, returns, procurement, and end-of-life retirement

Configure, troubleshoot, and maintain Mac and Windows devices

Execute system administration tasks, including application integrations, deployments, migrations, and software upgrades

Perform monthly security reviews and quarterly application access audits in collaboration with the Information Security team

Partner with People & Culture to execute technology for company events (including All-Hands and Town Halls), setting up presentation equipment for on-site attendees and hybrid video conferencing

Maintain and troubleshoot office audio/visual (A/V) and meeting room equipment

Author and update clear IT process documentation, technical runbooks, and employee self-help guides

Host regular IT training and awareness sessions, including office hours, Lunch & Learns, and security tip sharing

Proactively identify and implement improvements to recurring IT workflows and service processes

Requirements

~1 min read

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.