Getwingapp
Getwingapp5mo ago
PHP 25000–35000/yr

Client Success Support Specialist

Metro ManilaFull Timemid
Customer SupportOtherClient Support Specialist
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Quick Summary

Overview

Wing is expanding its Customer Success organization to deliver a more structured, proactive, and high-touch client experience. As part of this new model,

Technical Tools
Customer SupportOtherClient Support Specialist
Wing is expanding its Customer Success organization to deliver a more structured, proactive, and high-touch client experience. As part of this new model, the Customer Support Representative (CSR) plays a key role in supporting Customer Success Managers (CSMs) by handling administrative tasks, client communication, ticket triage, and internal coordination. This role ensures CSMs can focus on strategic account management while CSRs maintain day-to-day responsiveness and operational efficiency.
  • Serve as the first point of contact for general client inquiries via email, chat, and ticketing systems.
  • Draft and send routine updates, follow-ups, reminders, and documentation on behalf of the CSM.
  • Monitor client concerns and escalate high-priority issues to the assigned CSM.
  • Assist CSMs in maintaining accurate client records, service plans, and documentation in HubSpot, Wing App, and internal trackers.
  • Help process plan changes, free-trial activations, pause requests, or upgrades according to internal SOPs.
  • Ensure all client-facing documents and links provided are accurate and up-to-date.
  • Ensure client feedback on assigned VAs is properly logged and shared with Staffing and QA.
  • Coordinate simple requests with support teams—Staffing, Onboarding, Billing, HR, and Operations—under CSM guidance.
  • Track VA attendance notes, performance flags, and basic replacements workflow updates.
  • Monitor the shared inbox/ticketing system and triage cases according to urgency and department.
  • Identify recurring issues and flag them to the CSM for escalation or process improvement.
  • Follow SOPs for common requests (password resets, plan clarifications, billing questions, interview reminders, etc.).
  • Document client interactions, resolutions, and pending tasks.
  • 1–2 years experience in Customer Support, Client Success, Admin Assistant, or similar roles.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Customer-first mindset with patience and problem-solving skills.
  • Proficiency in tools such as HubSpot, Stripe, Dialpad, etc

    • Listing Details

    Posted
    November 18, 2025
    First seen
    March 26, 2026
    Last seen
    April 23, 2026

    Posting Health

    Days active
    27
    Repost count
    0
    Trust Level
    44%
    Scored at
    April 23, 2026

    Signal breakdown

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    Getwingapp
    Getwingapp
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    Managed virtual assistant service providing remote executive and business support

    Employees
    199
    Founded
    2018
    Domain
    getwingapp.com
    Jobs
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    GetwingappClient Success Support SpecialistPHP 25000–35000
    Apply Now