Getwingapp
Getwingapp1mo ago
New
PHP 50000–70000/yr

Customer Success/Sales Trainer

PhilippinesPhilippinesRemoteFull Timemid
Education & TrainingSales Trainer
3 views0 saves0 applied
Apply Now

Quick Summary

Overview

About the Role: We are seeking a Customer Success Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance,

Technical Tools
Education & TrainingSales Trainer
About the Role:
 
We are seeking a Customer Success Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.
 
The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.
  • Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
  • Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
  • Develop and deliver coaching plans tailored to individual performance metrics and team goals
  • Collaborate with leadership on team skill development, training needs, and continuous improvement
  • Lead training sessions and skill refreshers to reinforce best practices and performance standards
  • Maintain standardized coaching documentation and feedback tools
  • Track, report, and analyze coaching effectiveness and performance trends
  • Experience coaching Customer Success Managers, Account Managers, or similar roles
  • Solid foundation in quality assurance and structured feedback delivery
  • Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
  • Excellent communication, facilitation, and coaching skills
  • Familiarity with CRMs and performance coaching tools
  • Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule
  • Must present original coaching/training materials during the hiring process
  • Conduct a mock training simulation (live)
  • Present a self-made presentation deck on the following topics:
  •  “What is a Customer Success Manager?”
  •  “How to Be a Successful CSM”
    • This simulation will be used to assess facilitation skills, structure, clarity, and relevance of content.
    Preferred Skills:
     
    Background in SaaS, B2B services, or subscription-based support
    Familiarity with CS tools like Hubspot, Pipedrive, Stripe, Dialpad
    Training or coaching certifications are a plus

    Location & Eligibility

    Where is the job
    Philippines
    Remote within one country
    Who can apply
    PH

    Listing Details

    Posted
    June 23, 2026
    First seen
    June 23, 2026
    Last seen
    August 8, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    87%
    Scored at
    June 23, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position
    Getwingapp
    Getwingapp
    lever

    Managed virtual assistant service providing remote executive and business support

    Employees
    199
    Founded
    2018
    Domain
    getwingapp.com
    Jobs
    View 548 jobs
    View company profile

    4 other jobs at Getwingapp

    View all →

    Explore open roles at Getwingapp.

    Getwingapp
    N8N Automation Specialist Entry Level Part-time | 20433
    PHP 25000–30000
    Full Time    Getwingapp
    US-Based Appointment Setter Part-time | 19882
    USD 600–700
    Part Time    Getwingapp
    Outbound Prospecting Specialist Part-time | 20243
    USD 800–1000
    Part Time    Getwingapp
    Sales Development Representative Full-time | 20355
    PHP 60000–65000
    Full Time

    Similar Sales Trainer jobs

    View all →
    M
    Mirum PharmaceuticalsRemote
    National Field Sales Trainer, Genetics, Endocrine, Metabolic (GEM)
    Remote
    batteriesplusbatteriesplus
    Field Sales Trainer
    avalaraavalara
    Sales Trainer
    M
    Mirum PharmaceuticalsRemote
    Associate Director, Field Sales Trainer, East Zone
    Remote
    M
    Mirum PharmaceuticalsRemote
    Associate Director, Field Sales Trainer, West Zone
    Remote
    batteriesplusjobsbatteriesplusjobs
    Field Sales Trainer

    Browse Similar Jobs

    Teacher1.8kSubstitute Teacher375Professor282Special Education Teacher237Instructional Designer162Math Teacher161Science Teacher152Tutor152Lecturer114IT Trainer107Teaching Assistant85Training Manager84English Teacher75Technical Trainer43Career Advisor41Language Instructor40Education Coordinator37Education Manager35Academic Advisor32Learning Experience Designer29
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    GetwingappCustomer Success/Sales TrainerPHP 50000–70000
    Apply Now