Getwingapp
Getwingapp2h ago
New
PHP 50000–70000/yr

Customer Success - Trainer

PhilippinesPhilippines·Makati CityRemoteFull Timemid
OtherTrainer
0 views0 saves0 applied
Apply Now

Quick Summary

Overview

About the Role: We're looking for a Customer Success - Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance,

Technical Tools
OtherTrainer
About the Role:
 
We're looking for a Customer Success - Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.
 
The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.
  • Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
  • Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
  • Develop and deliver coaching plans tailored to individual performance metrics and team goals
  • Collaborate with leadership on team skill development, training needs, and continuous improvement
  • Lead training sessions and skill refreshers to reinforce best practices and performance standards
  • Maintain standardized coaching documentation and feedback tools
  • Track, report, and analyze coaching effectiveness and performance trends
  • Experience coaching Customer Success Managers, Account Managers, or similar roles
  • Solid foundation in quality assurance and structured feedback delivery
  • Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
  • Excellent communication, facilitation, and coaching skills
  • Familiarity with CRMs and performance coaching tools
  • Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule
  • Must present original coaching/training materials during the hiring process
  • Conduct a mock training simulation (live)
  • Present a self-made presentation deck on the following topics:
  •  “What is a Customer Success Manager?”
  •  “How to Be a Successful CSM”
  • This simulation will be used to assess facilitation skills, structure, clarity, and relevance of content.
    • Preferred Skills:
     
    Background in SaaS, B2B services, or subscription-based support
    Familiarity with CS tools like Hubspot, Pipedrive, Stripe, Dialpad
    Training or coaching certifications are a plus

    Location & Eligibility

    Where is the job
    Makati City, Philippines
    Remote within one country
    Who can apply
    PH

    Listing Details

    Posted
    August 25, 2026
    First seen
    August 25, 2026
    Last seen
    August 25, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    87%
    Scored at
    August 25, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position
    Getwingapp
    Getwingapp
    lever

    Managed virtual assistant service providing remote executive and business support

    Employees
    199
    Founded
    2018
    Domain
    getwingapp.com
    Jobs
    View 610 jobs
    View company profile

    3 other jobs at Getwingapp

    View all →

    Explore open roles at Getwingapp.

    Getwingapp
    Sales Trainer
    PHP 50000–70000
    Full Time    Getwingapp
    Bookkeeping Assistant Part-time | 20608
    PHP 20000–25000
    Part Time    Getwingapp
    Account Manager | 20532
    USD 430–460
    Part Time

    Similar Trainer jobs

    View all →
    The Peninsular and Oriental Steam Navigation CompanyThe Peninsular and Oriental Steam Navigation Company
    Warehouse Trainer (Training Coordinator)
    nene
    Blasting Trainer (East Tennessee Mines)
    Volt DeutschlandVolt Deutschland
    Trainer*in für Academy/ Schutzkonzept
    Houchens-Food-Group-IncHouchens-Food-Group-Inc
    Meat Trainer
    Houchens-Food-Group-IncHouchens-Food-Group-Inc
    Meat Trainer
    dandydandyRemote
    Dental Field Trainer - London
    full-timeRemote

    Browse Similar Jobs

    Manager10kTeam Member8.9kAssistant Manager7.1kEngineer6.1kTechnician5.6kAssociate5.4kAssistant5.4kDirector5.2kCoordinator4.6kConsultant4.4kPart Time4.2kSupervisor4.1kAnalyst3.1kData Collector2.8kTeam Leader2.6kRestaurant General Manager2.4kLead2.3kDevelopment2.2kOperator2.2kFitness & Wellness2.1k
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    GetwingappCustomer Success - TrainerPHP 50000–70000
    Apply Now