Getwingapp
Getwingapp1mo ago
PHP 50000–80000/yr

Training & Onboarding Specialist

MakatiFull Timemid
OtherOnboarding Specialist
4 views0 saves0 applied
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Quick Summary

Overview

Wing helps small businesses, startups, executives, and enterprises streamline their operations by providing access to top-tier remote talent. You’ll run classes and training sessions; assess competency; and loop feedback between Instructional Design and QA/OPS to keep content sharp.

Technical Tools
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Wing helps small businesses, startups, executives, and enterprises streamline their operations by providing access to top-tier remote talent.

You’ll run classes and training sessions; assess competency; and loop feedback between Instructional Design and QA/OPS to keep content sharp.
  • New-hire onboarding for Virtual Assistants: Run daily Google Meet classes covering Wing policies, professionalism, data privacy, security, time-tracking, and client etiquette.
  • Tool bootcamps: live demos and walkthroughs for common client tools: Calendly, Calendar, Google Workspace, Slack, Zoom, ClickUp/Asana, CRM basics, Notion/Airtable; assign hands-on tasks etc.
  • Client-readiness drills: email/chat tone practice, communication style, meeting notes, task intake, follow-ups, and escalation paths; use Wing examples and templates.
  • SOP to action: translate client SOPs into step-by-step checklists; run simulated tickets/requests and score with a rubric.
  • Quality calibration with QA: score sample work, align standards (accuracy, turnaround time, formatting), and brief VAs on common defects.
  • Professionalism & reliability: coach punctuality, shift handover, calendar hygiene, status updates, and expectation setting with clients.
  • Systems compliance: verify VA setup (internet speed, power backup plan, headset/cam, workspace), security (2FA, password manager), and confidentiality acknowledgments.
  • LMS progression: enroll cohorts, gate modules, check completion, and remediate gaps before client endorsement.
  • Readiness sign-off: run quick quizzes and practicals; record scores; issue pass/hold with clear action items and deadlines.
  • Account-specific enablement: coordinate with OPS/Future SMEs to deliver short modules on client tools, workflows, and KPIs before deployment.
  • Performance follow-through: host week-1 and week-2 check-ins post-deployment; review QA feedback and schedule refreshers as needed.
  • Reporting: send weekly cohort report (attendance, pass rates, readiness risks, remediation plan) and track time-to-productivity metrics.
  • Feedback loop to instructional design: log confusing content, missing steps, or outdated screenshots; propose fixes and retest after updates.
  • 2-4+ years in live training/facilitation, L&D, BPO coaching, or training enablement
  • Experience with assessing trainees, bridging gaps between instructional design and operational issues like Churn/escalation types
  • Clear, confident communicator; English neutral accent and strong pacing
  • Skilled at group management, cold-calling participants, and keeping sessions engaging
  • Comfortable with LMS (Thinkific or similar), Google Workspace, Zoom/Meet tools
  • Can assess performance with rubrics, give actionable feedback, and document results
  • Organized and reliable across time zones; thrives in fast iterations

    • Location & Eligibility

    Where is the job
    Makati
    On-site at the office
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    March 24, 2026
    First seen
    March 26, 2026
    Last seen
    May 10, 2026

    Posting Health

    Days active
    45
    Repost count
    0
    Trust Level
    42%
    Scored at
    May 10, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Getwingapp
    Getwingapp
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    Managed virtual assistant service providing remote executive and business support

    Employees
    199
    Founded
    2018
    Domain
    getwingapp.com
    Jobs
    View 372 jobs
    View company profile

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    GetwingappTraining & Onboarding SpecialistPHP 50000–80000
    Apply Now