Customer Support Solutions Lead Engineer

Support GA regional teams in the development and execution of innovative and technically challenging customer projects.

• Design and review solutions for substation control, protection, monitoring, and automation.
• Assess customer requirements and determine the suitability of standard GA solutions, identifying where customization or specific development may be required.
• Develop innovative technical solutions that balance performance, flexibility, reliability, maintainability, cybersecurity, and total cost of ownership.
• Define system engineering strategies covering:
  • System and network architecture
  • Interfaces with primary equipment
  • IED and SCADA communications
  • Physical and logical communication networks
  • Network redundancy and system availability
  • Protection and control functions
  • Data modeling and engineering databases
  • Maintenance and lifecycle management

Qualifications & Experience

• Bachelor's degree or equivalent experience in Electrical Engineering, Power Systems, Automation, or a related field.
• Strong experience leading the technical execution of complex Grid Automation, Substation Automation, Protection & Control, or Power System projects.
• Solid knowledge of power system and substation control and protection applications across Transmission, Distribution, Generation, and/or Industry.
• Strong experience in:
  • Protection and control system design
  • System architecture
  • Engineering and validation
  • Commissioning and troubleshooting
  • Customer technical support
  • Communication networks and protocols
• Good knowledge of industrial and power-system communication technologies, including IEC 61850, IEC 60870-5-103, Modbus, DNP3, TCP/IP, and Ethernet.DS Agile digital control system
• Strong analytical and problem-solving skills, with the ability to identify, explain, and resolve complex technical issues.
• Customer-oriented mindset with excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple complex projects and priorities under demanding timelines.
• Ability to work independently, exercise sound technical judgment, and collaborate effectively with international stakeholders.
• Knowledge of cybersecurity, functional safety, FMEA/HAZOP, reliability, and quality metrics such as MTBF.
• Willingness to travel internationally, approximately 25% of the time.
• Fluent English, both written and spoken.

• Experience in digital substations and IEC 61850 engineering.
• Experience with Grid Automation or substation automation platforms such as DS Agile and associated products.
• Demonstrated experience in technical mentoring, coaching, and knowledge transfer.
• Proven ability to influence and inspire technical teams without direct hierarchical responsibility.
• Strong combination of strategic thinking and hands-on technical execution.
• Experience with Lean / Six Sigma methodologies.
• Experience working in a global, multicultural engineering organization.

We are looking for a technically strong and customer-oriented engineering leader who enjoys solving complex problems, working across organizational boundaries, and sharing knowledge with others.

You are comfortable moving from high-level system architecture to detailed technical troubleshooting, from customer discussions to engineering design reviews, and from solving an individual project issue to turning the experience into a global best practice.

If you are passionate about Grid Automation, digital substations, power systems, and technical innovation, and want to have a global impact beyond individual projects, this role offers an opportunity to make a significant contribution to the future of our business and our customers.