Financial Aid Officer

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

• →Determine eligibility and accurately award aid following established guidelines for all fund sources including grants, loans, tuition assistance, military sources, etc.
• →Accurately assess and approve documentation related to Title IV Verification, C Code, and other requirements.  
• →Calculate and schedule excess funding to be returned to a student, lender, or other source.
• →Complete drop evaluations, including the Return to Title IV calculation, for students that cease attending.
• →Manage complex financial aid issues and troubleshoot potential problems.
• →Review and adjust accounts as needed.
• →Coordinate with team members, leaders, and other departments as needed.
• →Maintain minimum job performance standards, including quality, production, cohort management, etc.
• →Other duties as assigned

The above responsibilities may be shared among multiple team members or an assigned responsibility may be unique to a Financial Aid Officer.

• 1+ year of related experience
• Detail oriented
• Flexibility
• Remain focused when performing repetitive tasks

• Bachelors degree
• CampusNexus software knowledge
• Title IV policy knowledge
• State and federal funding program knowledge

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.  There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.