Municipal Client Relationship Manager- Transportation- Orange/San Diego County

Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal. 

Join a team that brings inspirational architecture, landscapes, townscapes and places to our world, and we’ll provide you unlimited space to grow.

You’ll be able to apply our powerful global network of skills and decades of experience to build positive Client outcomes.

GHD’s municipal business in Water and Transportation is in a period of accelerated growth. Over the past few years, we have doubled our municipal portfolio, driven by strong client relationships, technical excellence, and a deep commitment to the communities we serve. 

Building on this momentum, we have launched a bold growth initiative to double our municipal practice over the next four years. This next phase of growth is intentional, market-focused, and rooted in long-term partnerships with cities, counties, and local agencies. 

To help lead this next chapter, we are seeking  Client Relationship Managers (CRM)-Transportation who are energized by growth, trusted by clients, and motivated to shape the future of public infrastructure.

• Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies.
• Act as the voice of the client within the organization, ensuring their priorities and challenges are understood and addressed.
• Develop and implement client interaction plans to engage decision-makers and influencers.

• Lead and mentor a Client Engagement Team to deliver innovative solutions tailored to municipal needs.
• Create and execute annual growth plans for municipal accounts, focusing on long-term objectives (3–5 years).
• Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities.

• Identify and pursue new opportunities within municipal markets, including water, transportation, and urban development sectors.
• Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases.
• Maintain an active pipeline of projects and pursuits.

• Represent the organization at municipal meetings, conferences, and industry events.
• Promote the organization’s brand and capabilities to municipal stakeholders.
• Facilitate multi-party communications when needed to resolve issues and advance strategic initiatives.

• For the client portfolio,
• Opportunity pipeline
• Bookings targets

• Bachelor's or Master’s Degree in Engineering, Environmental Science, or similar discipline

• Minimum 10 years of experience in client service management, or client relationship management  preferably with municipal or public sector clients.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to lead cross-functional teams and influence at senior levels.
• Proficiency in CRM tools (Salesforce in particular) and Microsoft Office Suite.
• Strategic thinker with a client-centric mindset.
• Strong understanding of municipal operations, governance, and procurement.
• Ability to navigate complex stakeholder environments and build consensus
• Experience in client engagement and business development, with a track record of building relationships across government, industry, and community stakeholders.
• Proven ability to develop and execute market strategies.

As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.

Salary Range: $180,000-$250,000  based on experience and location

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