Credit Support Associate I - Document Imaging - Global Wealth & Investment Management

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

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  Engages with team members to support partnership with teams to manage the bank's portfolio via monitoring financial package collection, maturities, annual reviews/financial analysis summaries, past due payments, and failed covenants

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  Assists in resolving client needs such as ordering pay-off letters

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  Assists in risk management by clearing collateral exceptions to reduce the bank's legally binding exposure

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  Engages in timely and accurate deal coordination through engaging outside counsel to prepare loan documentation, assisting with the completion of pre-close checklists, and connecting with fulfillment to book facilities in the system of record

• Accurately image documents according to the Universal Document List, ensuring timely response to business partners

• Proficiency with MS Office Applications with emphasis on Excel and Word

• Must be well organized and able to work independently with minimal management oversight, manage multiple assignments simultaneously and meet deadlines, capable of prioritizing numerous time sensitive and business critical activities

• Ability to build partnerships across the organization

• Strong ownership of process, leadership, and teamwork

• System knowledge of EDR, GUS, EDR, ImageTrust, Adobe Acrobat Standard

• Bachelor’s Degree

• Customer and Client Focus

• Issue Management

• Prioritization

• Written Communications

• Attention to Detail

• Collaboration

• Collection Management

• Oral Communications

• Adaptability

• Customer Service Management

• Planning

• Recording/Organizing Information

• Research