Engineering Lead - Agentic AI Platform Engineering & Performance

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• →Manages relationships with business and technology executives/sponsors and vendors for technical products and understands the work deliverables and performance of the Technology Management team by following outcomes from business and client feedback
• →Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers by sponsoring opportunities that improve processes, staying close to teams and their experiences, and identifying new opportunities to enhance efficiency and gain a competitive advantage
• →Conducts portfolio level resourcing and financial management activities, establishes target outcomes through objectives and key results, tracks strategic technology outcomes aligned to the portfolio strategy, and promotes the organization and its resources to achieve them
• →Facilitates performance and career development of teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• →Establishes a culture of risk and compliance management, ensuring the organization is compliant with all applicable policies and standards
• →Ensures that execution is aligned with Portfolio strategy by working with Portfolio Product Executives and other value stream stakeholders
• →Manages procurement, vendor evaluations, and negotiating vendor contracts for technical products and services for the organization
• →Improve the experience for our developers, making it easier to deliver industry-leading solutions, while managing work efficiently and with the right controls
• →Advance our technology platforms through innovation
• →Reduce risk and improve quality across our technology portfolio by aligning to a single enterprise architecture strategy and delivering governance that enables consistency, integration and automation

Engineering Leadership & Enterprise Platforms

• 15+ years of engineering leadership across enterprise platforms, developer tooling, or AI-enabled systems
• Proven ability to define architecture, standards, and technical strategy, influencing senior leaders and operating effectively in regulated environments

Agent Runtime Performance, Profiling & Optimization

• Deep expertise in runtime profiling and latency optimization, including bottleneck analysis across orchestration, models, tools, and dependencies
• Strong ability to implement performance strategies (caching, batching, async processing, streaming) to improve throughput and reduce cost
• Experience designing efficient orchestration patterns that balance execution quality, scalability, and failure isolation

Model Performance Monitoring, Routing & Production Controls

• Experience building model performance monitoring systems (latency, throughput, errors, cost, and fallback behavior)
• Strong understanding of model routing and runtime controls to optimize quality, resiliency, and cost across varying workloads

Load Testing, Reliability Engineering & Resilience

• Strong foundation in SRE practices (SLOs, error budgets, incident response, capacity planning, production readiness)
• Proven ability to design for resilience (load testing, graceful degradation, retries, timeouts, and failure containment)

Operational Excellence, Scale & Engineering Impact

• Track record scaling high-performance platforms to enterprise adoption, improving latency, reliability, cost efficiency, and developer experience

• Advanced degree in a technical discipline or equivalent record of distinguished technical leadership in agent runtime performance, platform reliability engineering, model operations, or AI-enabled software delivery engineering

• Business Acumen
• Financial Management
• Influence
• Result Orientation
• Risk Management
• Analytical Thinking
• Collaboration
• Data Management
• Stakeholder Management
• Technical Strategy Development
• Architecture
• DevOps Practices
• Solution Delivery Process
• Solution Design
• User Experience Design