Fraud Client Services Representative - Bilingual Spanish

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• →Identifies Bilingual Spanish client needs and recommends solutions when fraud has been identified
• →Must be speak Spanish fluently and pass a Bilingual Spanish assessment
• →Records data captured during client interactions accurately
• →Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• →Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• →Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

• Must be fluent in Spanish and English
• Conflict Management
• Customer and Client Focus
• Decision Making
• Fraud Management
• Oral Communications
• Active Listening
• Attention to Detail
• Data Collection and Entry
• Issue Management
• Problem Solving
• Adaptability
• Collaboration
• Critical Thinking
• Influence