Market Financial Center Manager - Austin North

Guyana·Georgetownmid

Other

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Quick Summary

Key Responsibilities

Operates as a back up financial center leader within a market Manages client traffic, engaging and appropriately routing clients, and fostering client retention Manages business results through for

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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsibilities

~2 min read

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Operates as a back up financial center leader within a market
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Manages client traffic, engaging and appropriately routing clients, and fostering client retention
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Manages business results through formalized management routines and coaching
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Creates a world class client experience environment
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Manages market-level initiative prescribed by market leaders
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Drives operational excellence

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Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
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Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
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Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
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Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
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Proven record of balancing risk and making sound decisions while achieving business goals
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Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
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Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
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Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
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Proficiency in computer skills and professional programs (for example, Microsoft Office)
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Must be able to work weekends and/or extended hours and travel to any financial center within the defined market

Requirements

~1 min read

One year of management experience including hiring, coaching and developing direct reports
Experience in the following industries: Consumer banking/financial services, mortgage, retail and/or hospitality
Bachelor’s Degree in related field
Bilingual (fluent verbal and written)

1st shift (United States of America)