Markets Support Analyst

Responsible for the timely and accurate processing of proxy voting events and Class Action mailings. This role supports the end-to-end lifecycle and event notification activities, including event capture, validation, reconciliation, client communication, election processing, exception management, and adherence to regulatory and operational risk requirements. Responsibilities include reviewing event information from multiple sources, ensuring data accuracy, and coordinating with internal partners and external vendors to meet established client and market deadlines.

• →Responsible for reviewing and analyzing proxy & class action related material and data
• →Process client instructions within established deadlines
• →Maintain accurate records and audit trails
• →Timely response to internal/external client queries
• →Interface with lines of business supported (Wealth Management, Prime Finance), Vendors and international custodians
• →Liaising with internal departments and Vendors to ensure timely resolution of issues raised
• →Involvement in ad hoc projects for new processes or industry initiatives
• →Maintain policies and procedures on related processes

• 1-3 years of experience in securities or cash operations, proxy processing, corporate actions, or custody operations.
• Good IT skills such as Microsoft office / excel, Copilot experience a plus
• Excellent communications skills and ability to present to an audience
• Strong analytical and problem-solving skills
• Ability to work under pressure in a team environment
• Attention to detail and ability to manage deadlines
• Work effectively with others by establishing and maintaining positive working relationships built on mutual respect and trust
• Escalate issues that demonstrate risk to customers/clients and/or the company
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
• Seeks to advance knowledge and improve skills

• Strives to bring new thoughts and ideas in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

• Collaboration
• Customer and Client Focus
• Oral Communications
• Prioritization
• Active Listening
• Adaptability
• Business Acumen
• Client Management
• Data Collection and Entry