Markets Support Specialist

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Markets Support specialist provides processing and execution support across Global Markets Loan Operations, serving as a subject matter resource for assigned processes. The role focuses on driving high-quality, timely execution, supporting complex loan onboarding and servicing, and ensuring adherence to established procedures, risk controls, and regulatory requirements.

• →Provide processing of operational activities across assigned processes, ensuring deadlines, quality standards, and service expectations are consistently met
• →Coordinate  and prioritize tasks, and support resolution of complex, escalated, and client-impacting issues
• →Serve as liaison between the business and Technology, supporting system usage, issue resolution, and platform enhancements
• →Manage heavy external client-facing communication, including escalation management, troubleshooting, and ongoing relationship support
• →Support new deals onboarding to the loan system of record and credit and loan documentaiton review. 
• →Utilize AI and automation tools to streamline operational processes, improve efficiency, and reduce manual effort
• →Generate system enhancement ideas and partner with Team lead and subject matter experts through development, testing, and implementation
• →Participate in and support business continuity testing and resiliency exercises for supported platforms and processes
• →Work closely with Operational teammates and business partners to design and evolve the optimal operational model to support new products, structures, and initiatives
• →Ensure adherence to operational procedures, internal controls, and applicable regulatory and risk management standards
• →Understand process gaps, operational risks, and inefficiencies; and support implementation of process improvements
• →Partner with cross-functional teams (Technology, Compliance, Audit, Risk, and Finance) to support audits, testing initiatives, and control assessments
• →Promote collaboration, knowledge sharing, and continuous improvement within the team

• 2-5 years of experience in lending, Financial services and operations
• Strong understanding of operational processes within a financial services or regulated environment
• Excellent verbal and written communication skills, with the ability to interact effectively across all levels of the organization
• Ability to manage multiple priorities, meet tight deadlines, and work effectively under pressure
• Demonstrated ability to lead work efforts, coordinate tasks, and support processing execution in a fast paced environment
• Advanced proficiency in Microsoft Office applications, particularly Excel (e.g., formulas, pivot tables, data analysis)
• Strong analytical, organizational, and problem solving skills with high attention to detail

• Bachelor’s degree preferred or equivalent professional work experience
• Ability to manage multiple priorities, meet tight deadlines, and work effectively under pressure
• Risk minded approach with the ability to identify issues, apply controls, and escalate appropriately
• Client focused mindset with confidence in supporting client facing interactions when required

• Attention to Detail
• Written Communications
• Data Collection and Entry
• Oral Communications
• Record Keeping
• Recording/Organizing Information
• Strategic Thinking
• Active Listening
• Decision Making
• Negotiation