Microsoft M365 Senior Technology Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• →Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• →Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• →Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• →Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• →Contributes to the technology strategy for their technical domain
• →Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• →Ensures that execution is aligned with product strategy by working with product management and other stakeholders

• →10+ years of progressive technology leadership experience, including senior ownership of Microsoft 365, unified communications, collaboration, messaging, or enterprise productivity platforms.
• →Demonstrated experience leading large-scale operations for Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft 365 Apps, Teams Phone, Power Platforms, meeting rooms, and enterprise voice/video services.
• →Strong understanding of IT service management, incident/problem/change management, operational risk, resiliency, monitoring, automation, and executive-level service reporting.
• →Experience managing telecom operations, PSTN connectivity models, carrier relationships, voice routing, emergency calling requirements, and collaboration device ecosystems.
• →Proven ability to lead cross-functional teams and influence senior stakeholders across security, compliance, legal, network, endpoint, identity, procurement, facilities, AV, and business groups.
• →Excellent executive communication skills with the ability to translate technical complexity into business impact, risk, investment needs, and operational priorities.

• Experience operating Microsoft 365 in a highly regulated enterprise environment.
• Experience with Microsoft Teams Admin Center, Microsoft 365 Admin Center, Microsoft Entra ID, PowerShell, Call Quality Dashboard, Teams Rooms Pro Management, compliance portals, and service health tooling.
• Familiarity with Microsoft 365 E5 capabilities, information protection, retention, eDiscovery, Defender, Purview, Copilot readiness, and secure collaboration controls.
• Experience leading modernization from legacy PBX, on-premises Exchange, traditional file shares, or fragmented collaboration platforms to Microsoft 365 cloud services.
• Relevant certifications such as Microsoft 365 Certified: Administrator Expert, Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate, ITIL, or equivalent industry credentials.

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices