Operations Consultant - Riverside, RI

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

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  Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment

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  Advises on projects and directs activities of a team related to special initiatives

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  Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function

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  Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control

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  Identifies and recommends responsibilities and accountabilities for key programs/projects

Accurate and timely processing of customer's inquiries for a payoff quote. Review documentation to ensure customer has met all the necessary requirements for a payoff and that all applicable charges are presented to the customer. Communicates with customers to understand the reason for the payoff. Works closely with other LOBs within Leasing should any issues arise. Processes the termination of accounts on the system of record. Performs maintenance on current portfolio, as needed. Completes various projects assigned by the manager.

Responsible for providing a consistently high level of service to customers in a timely manner.
Performing assigned tasks quickly and efficiently, responding to requests for information, communicating issues to appropriate parties, and ensuring that responses to customers are prompt, professional and courteous.

• 3-5 years of experience and/or knowledge of General Accounting and General Ledger activity

• Must be able to multitask and work well within a team setting

• Detail oriented

• Excellent verbal and written communication skills

• Advanced Excel skills

• Customer and Client Focus

• Problem Solving

• Risk Management

• Adaptability

• Attention to Detail

• Collaboration

• Critical Thinking

• Issue Management

• Analytical Thinking

• Decision Making

• Oral Communications

• Presentation Skills