Operations Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• →Proven people leadership experience in an operations, vault, cash services, or transaction processing environment
• →Demonstrated ability to manage production teams to quality, accuracy, and timeliness standards in a controlled, deadline driven environment
• →Strong risk management mindset with experience executing and evidencing operational controls
• →Sound judgment handling sensitive customer property and confidential information
• →Effective written and verbal communication skills with the ability to partner across Financial Centers, Technology, and support functions
• →Proficiency with Microsoft Office and comfort learning proprietary operating platforms
• →Ability to work on site four days per week and maintain the 7:00 a.m. to 3:30 p.m. schedule

• Experience with safe deposit box, unclaimed property, or escheatment processes
• Familiarity with Tracker PRO, APECS, SA99, SBDOMS, or OneService
• Experience supporting audits, regulatory exams, or process owner and control activities
• Background in process improvement, automation adoption, or system testing and implementation