Operations Project Consultant - Document Fulfillment Services

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The Operations Project Consultant serves as a key leader within the DFS Testing organization, responsible for managing the end‑to‑end testing lifecycle for releases, business as usual, and enterprise initiatives. This role owns test planning and approvals, execution oversight, status and reporting, change control coordination, site scheduling, and deployment/post‑install validation. The consultant ensures all DFS standards are met, and that testing is delivered on time, with quality, and without production impact.

Responsible for the day-to-day coordination of testing initiatives and execution of core functionality testing. This role will coordinate multiple testing execution activities with several areas including User Acceptance Testers, production operations, Line of Business contacts, and project resources. Provide technology partners with needed artifacts to administer Base support user configuration updates to the operational workflow application. Provides support for implementation of products/services and operational solutions and performs postproduction validation.

Attends project roadmap calls, review project information and determines testing needs based of scope of project. Executes tests and communicates results to front line units, support partners, and management.  Responsible creating test plans, UAT scrips, and escalating testing defects. Must have strong risk management oversight of the operations area.

• →Advanced knowledge of high-speed roll to roll printing and insertion equipment
• →Advanced knowledge of Print and Finish Software Solution (PFSS) automated document factory workflow application or similar software
• →2 years’ experience in change management
• →Working knowledge of Octane
• →Working Knowledge of Jira
• →Exhibits excellent analytical, interpersonal, organizational, and time-management skills to effectively resolve complex issues.
• →Strong written and oral communication abilities
  Proficient in usage of Excel, PowerPoint and all other Microsoft applications
• →Flexibility to work off shift hours/days as required by the business.

• Bachelor’s degree or equivalent work experience
• Technical writing and communication skills