Senior Quality Analyst

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. JOIN US!
 

Job Description:
Responsible for performing quality audits and/or for reviewing evaluations completed by team managers. Ability to analyze and understand data and translate into coaching feedback by providing feedback to team managers and as input to formal associate education. Understand and determine if associate actions and decisions are in accordance with regulatory requirements and impacts to quality scoring. Identify trends, escalate problems, and take action. Communicate with leaders on team performance and trends. May organize review sessions for leaders and employees to identify strengths and opportunities out to ensure process/scoring consistency. Share best practices. Typically requires 2 to 4 years of related experience.

• →Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• →Excels in working among diverse viewpoints to determine the best path forward
• →Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• →Commitment to challenging the status quo and promoting positive change
• →Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• →Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world