Senior Technology Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• →Provide strategic leadership to develop a high-performing AML application production services team, growing technology leaders and connecting the team to the mission and outcomes of APS&E
• →Provide consistent oversight and adherence to core APS&E processes which include Incident & Problem Mgmt., Change Mgmt., Capacity Mgmt., Event Mgmt., Service Request Fulfillment and Service Analytics & Reporting
• →Provide consistent management, oversight and adherence to governance standards, regulatory obligations, and platform stability
• →Develop and maintain strong engagement with senior leaders across Technology, Risk, Compliance and front-line units
• →Collaborate with application owners and front-line units on the prioritization of enhancements and remedial actions that promote stability
• →Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• →Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• →Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• →Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• →Contributes to the technology strategy for their technical domain
• →Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• →Ensures that execution is aligned with product strategy by working with product management and other stakeholders

• →10+ years of experience as a senior technology leader, with a proven track record of leading technology support teams
• →Deep experience supporting AML, Global Financial Crimes, sanctions, KYC/CDD, transaction monitoring, or other financial crimes technology platforms within large financial institutions
• →Excellent analytical and technical skills with a strong working knowledge of application production services/support technology solutions (proprietary and third-party)
• →Working knowledge of ITIL processes and framework
• →Possess a sense of urgency and thoughtfulness; able to inspire optimism and excitement in the organization
• →Strong verbal and written skills to effectively communicate with and influence teammates, technology partners, business leaders and executives
• →Ability to identify and anticipate key risks across technology and the business

• Proven success leading technology organizations through regulatory remediation, consent orders, audits, and heightened regulatory scrutiny, delivering sustainable risk and control outcomes
• Track record of strengthening operational resilience, platform stability, and service reliability for critical, highly regulated applications—bringing structure and clarity to complex, ambiguous challenges
• Ability to unite product, business, architecture, risk, operations, compliance, audit, regulatory affairs, and engineering teams around shared accountability and results
• Executive presence to influence decisions and build followership by communicating strategy, tradeoffs, risks, and recommendations to senior leaders and stakeholders; relevant certifications (e.g., CAMS, risk management, cloud)

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Automation
• Data Management
• DevOps Practices