Sr Claims Analyst-Check Fraud Claims

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   “Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy” 

Deposit Claims Operations researches customer disputes for transaction(s) made with a Consumer or Small Business Checking Account product. Employees are responsibility for the timely resolution and loss recovery for Check Claim transactions not authorized (Fraud).

• →Interacts with multiple business partners to appropriately investigate and decision claim
• →Follows up with clients either verbally or through written communication
• →Educates and communicates claim decisions to clients
• →Records data captured during client interactions accurately

•  Experience in a Customer Service or Client Facing Environment

•  Must display excellent customer service skills with the ability to diffuse difficult customer interactions

•  Must possess excellent problem solving and analytical skills

•  Customer-centric approach to problem resolution

•  Must work well in a team environment, as well as independently

•  Strong personal ownership and follow through skills

•  Must have a strong and positive work ethic and display Bank of America's Values

•  Must be flexible and adapt quickly to change

•  Ability to multi-task and meet defined performance goals

•  Excellent written and oral communication skills       

•  Prior experience in a Fraud or Non-Fraud Claims back office investigations or Call Center role

•  Experience in claim investigations/systems

• Attention to Detail
• Decision Making
• Due Diligence
• Research
• Active Listening
• Adaptability
• Issue Management
• Problem Solving
• Business Acumen
• Collaboration
• Oral Communications
• Written Communications