12d ago

Technology Services Lead

3 Locationslead

OtherTechnology

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Quick Summary

Key Responsibilities

This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes,

Technical Tools

OtherTechnology

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsibilities

~2 min read

→Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
→Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
→Performs all responsibilities of team members from applicable teams
→Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
→Participates and helps with resource interviews and onboarding processes
→Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
→Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows
→Manages the stability, resiliency, reliability, and performance of a wide array of supported systems
→Optimize database performance through query tuning, indexing strategies, and execution plan analysis.
→Monitor system performance and conduct capacity planning to support growing workloads.
→Troubleshoot and resolve database performance issues, replication errors, and production incidents, ensuring minimal downtime.
→Troubleshoot and resolve database performance issues, replication errors, and production incidents, ensuring minimal downtime.
→Implement and manage security controls, including authentication, authorization, and encryption. Performs access reviews, conducts audit and compliance activities.
→Work with appropriate teams to ensure alerts, monitoring, dashboards, and processes are implemented appropriately for new projects and initiatives
→Develop and maintain automation scripts using Python and Shell scripting to streamline database maintenance, backups, and monitoring.
→Perform database upgrades, migrations, and cluster expansions with minimal impact on production systems.
→Collaborate with application and DevOps teams to support database-related requirements, deployments, and troubleshooting.

Requirements

~1 min read

10 years of job-related experience required.
Strong experience managing and supporting large-scale, enterprise-wide SQL Server environments in complex, high-availability production settings.
Deep understanding of Microsoft Windows Server operating systems, including administration, configuration, troubleshooting, and performance optimization.
Proven expertise in SQL Server performance tuning, including query optimization, indexing strategies, resource management, and database health monitoring.
Strong knowledge of database security best practices, including access controls, encryption, vulnerability management, auditing, and regulatory compliance.
Demonstrated ability to design, implement, and maintain secure, scalable, and highly available database solutions that support critical business operations.

Financial industry experience required.
Proficiency with Linux administration and scripting
Powershell or Python programming knowledge.
Cloud experience including Microsoft SQL Server on Microsoft Azure

Collaboration
Influence
Production Support
Risk Management
Solution Design
Analytical Thinking
Architecture
Innovative Thinking
Result Orientation
Stakeholder Management
Adaptability
Automation
DevOps Practices
Project Management
Solution Delivery Process

1st shift (United States of America)

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

Pay range

$92,100.00 - $160,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.