Transaction Management Ops Analyst

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Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients.

Within WMO, the Investment and Monetary Controls teams execute manual processes and monitor automated processes to maintain adherence to requirements established by product type, transaction type, contracts or regulations such as ensuring the value of collateral remains sufficient, trade information matches across all trading systems, and invoices are correct per a contract.

• →Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions by reviewing requests, confirming supporting information, and resolving open commitments
• →Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures by confirming account information and activity

• →Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service by providing status updates and communicating outstanding requirements to Merrill Lynch Wealth Management and Consumer Investments Personnel

• →Demonstrates a team-first mindset by balancing individual responsibilities with team needs, supporting high-volume periods, and willingly overseeing complex cases to drive collective results and client satisfaction

• →Understand the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational units.

• →Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• →Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• →Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• →Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
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Upon receipt of daily and weekly reports including obligations and securities-based lending data, the Exposure Reporting team ensures accurate analysis and timely distribution to communicate firm exposure. Once validated, reports are shared with key stakeholders. Obligations refer to financial commitments arising from client transactions that must be fulfilled. Security-Based Lending Data refers to information regarding open loans for customers leveraging their investment assets as collateral.

• Performs a detailed assessment of obligations and securities-based lending data, then fulfills reporting and escalation activities including providing consolidated risk reports according to the established guidelines and procedures.
• Responds to internal partner inquiries related to obligations and securities-based lending data via email.
• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units.

• Familiarity with financial processes across ML sales support screens
• Understanding of the Securities Industry and the various internal and external rules and regulations affecting the industry and department (e.g., Regulation T, New York Stock Exchange, Firm policies and procedures and margin and option rules and regulations)
• Ability to manage multiple priorities, maintain accuracy, and meet deadlines in a challenging environment
• Expertise in Microsoft Office (Excel, Access, Word, Outlook, SharePoint)
• Analytical Thinking
• Research
• Prioritization
• Attention to Detail
• Oral Communication
• Written Communications 

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation
• Numerical Reasoning