Station Officer

The Station Officer is responsible for monitoring assigned parking stations and ensuring timely repayment compliance by riders who have leased mobility assets (e.g. motorcycles, tricycles, electric vehicles). The role supports the company’s revenue assurance efforts by verifying rider compliance, facilitating collections, and escalating defaults, while maintaining professionalism and adherence to company policies. Roles and Responsibilities 1. Repayment Enforcement & Compliance Verify that riders have met daily or scheduled repayment obligations. Enforce repayment compliance at designated parking stations in line with company policies. Engage riders courteously but firmly on outstanding repayments and arrears. Prevent unauthorised deployment of leased assets by non-compliant riders, where policy allows. Facilitate collection of repayments via approved channels only. Reconcile daily station reports with collections and rider activity. 2. Monitoring & Reporting Monitor rider inflow and outflow at assigned parking stations. Identify and report high-risk riders, habitual defaulters, or suspicious activity. Submit daily and weekly station reports on repayments, compliance levels, and incidents. Escalate unresolved repayment issues to Station Supervisor and follow defined process on post-default action plan 3. Asset Control & Risk Prevention Ensure leased assets parked at stations are accounted for and properly identified. Report missing, damaged, or tampered assets immediately. Support asset immobilisation or recovery actions as authorised by management. Assist in preventing fraud, impersonation, or misuse of company assets. 4. Rider Engagement & Conduct Educate riders on repayment obligations, policies, and consequences of default. Maintain a professional, respectful, and non-confrontational approach at all times. Manage disputes calmly and escalate where necessary. 5. Compliance, Safety & Ethics Adhere strictly to company policies, ethical standards, and safety guidelines. Avoid handling cash unless explicitly authorised and follow all cash-handling procedures. Ensure personal safety and report security risks at stations. Requirements Minimum of OND Certification Previous experience in collections, field operations, security, or customer-facing roles Proficiency in the use of Microsoft Excel or Google sheets Ability to use mobile devices or simple digital reporting tools. Must reside within the stipulated job location. Strong skill in conflict management and situational awareness WORKING CONDITIONS Station-based and outdoor role Work hours 7am - 4pm Rotational shifts, including early mornings or evenings Key Skills Strong interpersonal and communication skills Firm but respectful enforcement capability Attention to detail and record-keeping Integrity and ethical judgement Ability to work outdoors and on rotational shifts Key Performance Indicator Repayment compliance rate at assigned stations Daily collections accuracy and reconciliation rate Reduction in overdue repayments Timeliness and quality of station reports Incident and escalation response time Adherence to company policies and conduct standards Benefits You would be part of a dynamic startup revolutionising the vehicle subscription and financial services industry for gig workers in Africa. You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward. You would work alongside passionate, talented colleagues who share your commitment to excellence. You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers. Comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.