Design Operations Specialist

The Design Operations Specialist is a foundational role embedded within the Brand Creative team at Upstream Studios — GitLab's full-stack experience organization, where research, design, engineering, documentation, and brand come together to shape how customers experience GitLab. In this role, you will support the day-to-day operational needs of Brand Creative — helping ensure that projects are organized, workflows run smoothly, and nothing falls through the cracks. You will work under the guidance of senior team members to build foundational skills in creative operations, contributing to a team that produces world-class brand experiences across content design, ebooks, print design, brand design, and more.

This role reports to the Director, Brand Creative.

• →Support daily project intake by logging requests, gathering briefs, and routing work to the appropriate team members
• →Maintain project trackers and status dashboards to keep the team informed of progress and upcoming deadlines
• →Assist in building project timelines and workback schedules under the guidance of senior team members
• →Coordinate scheduling for stand-ups, kick-offs, and review meetings
• →Help manage asset libraries and shared resources, ensuring files and templates are organized and accessible
• →Support vendor and contractor coordination by tracking deliverables, invoices, and communication logs
• →Document processes and procedures as directed, contributing to the team's operational knowledge base
• →Identify bottlenecks or blockers in active projects and surface them promptly to senior team members
• →Use AI tools to assist with routine tasks such as drafting briefs, summarizing project updates, and organizing intake information

• 1–2 years of experience in a creative or design project coordination role
• Familiarity with project management tools (e.g., Asana, Monday.com, Workfront, or similar)
• Basic understanding of creative production workflows, including content design, ebooks, print design, and brand design
• Awareness of AI-powered productivity tools and openness to incorporating them into day-to-day work
• Highly organized with strong attention to detail
• Comfortable working in a fast-paced, remote-first environment
• Eagerness to learn and grow within design operations

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave 

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.