HR/Branch Head

Glen Group is a dynamic and fast-growing organization dedicated to providing high-quality services across multiple industries, including traffic control, security, construction, and management. With a strong foundation built on integrity, innovation, and service excellence, we are committed to delivering value to our clients and fostering growth within our teams.

At Glen Group, we believe that diversity drives innovation and inclusion builds stronger teams. We are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive—regardless of race, gender, ethnicity, religion, sexual orientation, or background. We actively promote equity, fairness, and opportunity in every aspect of our hiring, operations, and company culture.

Glen International is expanding its India operations with a new office in Mohali. We are seeking an experienced and results-driven HR/ Branch Head – India Operations to lead and oversee our India-based operations, including HR, talent acquisition, administration, and operational support for our Canadian business.

The successful candidate will be responsible for building and managing the local team, establishing efficient processes, and ensuring smooth coordination between the India and Canada offices.

• Oversee the overall day-to-day operations of the Mohali branch.
• Establish operational processes, workflows, and performance standards.
• Ensure efficient coordination between India-based teams and Canadian management.
• Monitor productivity, deliverables, and operational performance.
• Manage office infrastructure, facilities, vendors, and procurement.

• Lead end-to-end recruitment for technical and non-technical positions.
• Recruit Software Developers, Marketing Professionals, Dispatch Coordinators, Customer Support, and administrative staff.
• Manage onboarding, attendance, leave, employee records, and HR policies.
• Develop employee engagement, retention, and performance management initiatives.
• Build and maintain a strong talent pipeline to support business growth.

• Lead, manage, and develop the India-based workforce.
• Set team objectives, monitor KPIs, and ensure accountability.
• Address employee concerns and maintain a productive work environment.
• Identify training and development requirements.

• Oversee office administration, facilities, and internal processes.
• Ensure adherence to company policies and applicable employment regulations.
• Prepare regular operational, recruitment, and HR performance reports.
• Maintain proper documentation and reporting standards.

• Work closely with Canadian leadership to understand business priorities.
• Support Canadian operations through recruitment, dispatch, customer support, technology, and administrative functions.
• Provide regular updates on branch performance, staffing, and operational requirements.

• Bachelor's degree in business administration, HR, Management, or a related field.
• 7–10 years of progressive experience in operations, HR, administration, or business management.
• Previous experience managing teams or leading an office/branch.
• Strong experience in talent acquisition, including technical recruitment.
• Excellent leadership, decision-making, communication, and problem-solving skills.
• Experience with HRMS, ATS, reporting tools, and business operations systems.
• Ability to manage international teams and work permanent night shifts aligned with PST.
• Strong organizational skills and a results-oriented approach.