Case Analyst

Essential Functions:

• Performs inspections for products manufactured by dental technicians; performs quality control inspections according to the quality standard procedures.
• Evaluates each case thoroughly to ensure correct product per Rx specifications. 
• Serves as a liaison between dental technicians and managers. 
• Communicates with colleagues, dental technicians, and managers in a prompt articulate manner on a continuous basis.
• Relies on extensive technical knowledge to make decisions and accomplish departmental goals. 
• Communicates with supervisors, quality control personnel, and technicians about work quality, quality standards, turnaround time, deadlines, and work flow. 
• Provides constructive feedback to all dental technicians in regards to quality of work produced. 
• Ensures high productivity and work quality by problem solving, motivating, and helping technicians.
• Seeks advice and input from the manager when needed.
• Understands all file trees.
• Sends and receives files to and from specified labs as directed.
• Trains technicians. 
• Performs other related duties and projects as business needs require at direction of management. 
• Determines functionality of restoration type for each product.  
• Identifies possible defects and assist with all technicians’ inquiries and Contact Technical Advisors if needed. 
• Evaluates remake cases and identifies root of cause to communicate results to Manager and Supervisor.  
• Identifies and resolves undercut and draw issues.  
• Adjusts and re-evaluates bite and clearance issues.  
• Serves as back up for Quality Control Technicians and assesses Digital Order processors in forwarding cases to the correct division.   

Education and Experience:

• Prior dental experience or background a plus.
• High school diploma or equivalent.
• Minimum two (2) years of dental experience.

Pay Range: $18.00/hr