Digital Treatment Planner I (Monday to Friday 8:00am to 5:00pm)

Essential Functions (Technical Advisor) – 80%:

• Digital Treatment Planning
• Plans entry level complexity cases (tooth borne, minimal x-ray scatter, no anatomy concerns, , primarily single-tooth and up-to 3 units in one quarter.
• Verifies prescription product and information, e.g. implant, system, size, Surgical Kit etc.
• Evaluates cases thoroughly; advises doctors on which product is most beneficial to their needs.
• Utilizes CBCT/CT data, IOS data, digital treatment planning software (RealGUIDE).
• Evaluates alignment of scans for planning feasibility before implant placement.
• Delivers PDF report of surgical plan to doctor for review and advises on procedures with guidance from team members.
• Customer Service
• Resolves inquiries pertaining to guided surgery.
• Provides digital treatment planning information.
• Ensures customer retention and satisfaction.
• Provides online consultation for treatment planning as needed.

• Case/Pan management
• Triages cases into the production flow in a prompt manner.
• Creates folders in the shared drive.
• Maintains notes in GCX (Glidewell Customer Experience).
• Tracks all cases to ensure schedule is adhered to.

• Administrative
• Maintains security and integrity of digital Rx, MyAccount portal, share drive, and digital treatment planning (DTP) customer folders following the DTP standard operating procedures (SOP).
• Liaison between the Customer Service department, customers, and internal departments and divisions
• Generates and maintain reports as needed. 

Essential Duties (Production) – 20%:

• Processes digital orders once electronic files are received; processes digital orders from IOS, My Account, or other programs from customers.
• Reviews and converts modeless scans from intraoral scanners (IOS).
• Repairs CAD files that cannot be imported due to improper scans or generate errors upon importing.
• Scans impression and/or models as needed.
• Cleans and post-print-processes of surgical guides as needed.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• Minimum two (2) years of customer service experience.
• Minimum three (3) years of dental experience.
• RDA, DA, or CDT preferred.
• Implant experience, required.
• Dental CAD/CAM experience, preferred
• RealGUIDE, CoDiagnostics and/or 3 Shape Implant Studio (or equivalent) experience, preferred.

Pay Range: $24.25-$24.93/hr