Supervisor, Sales Support

If you have supervisory experience and the ambition to grow within the organization, this role is an opportunity to put both to work.

As a Supervisor of Sales Support, you will l lead a sales support team, coach people to succeed, and partner with sales to create great customer experience. Bring your ideas, tackle challenges, and help shape better ways of working—all while building on your leadership experience.

• Drives the sales support team to hit sales targets while providing excellence customer service
• Lead the sales support team to keeps customer quotes, orders, and issue resolution moving forward.
• Shape an exceptional customer experience by coaching your team to deliver responsive, consistent, and high-quality support.
• Bring fresh ideas to the table and turn them into practical improvements that make work easier and more effective.
• Use performance insights to spot opportunities, solve gaps, and help the team achieve stronger results.
• Develop talent through hands-on coaching, meaningful feedback, and support that builds skills, confidence, and career growth.
• Create a high-performing team environment through thoughtful training, development, recognition, and performance management.
• Take ownership of escalated customer needs, navigate complex challenges, and follow through to a successful resolution.
• Strengthen the partnership between sales and support, creating seamless teamwork and a better experience for customers

• A bachelor’s degree or an equivalent combination of education and experience.
• Proficiency with SAP products is a plus.
• At least 5 years of related experience in sales support or a similar role
• Advanced customer service skills, including communication, de-escalation, and negotiation.
• Project management or process improvement skills.
• A basic understanding of industry and products.
• Excellent written and verbal communication skills and the ability to listen effectively.
• Problem-solving skills and a creative approach to overcoming challenges.

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact CandidateAccommodations@Lennox.com.

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.